Lotusama Hanoi Hotel

Lotusama Hanoi Hotel Reviews

Lotusama Hanoi Hotel

35 Hàng Gà, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Lotusama Hanoi Hotel
Lotusama Hanoi HotelLotusama Hanoi HotelLotusama Hanoi Hotel
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Lotusama Hanoi Hotel Guest Reviews

4.6/5
Great
33 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(33)
Positive reviews(28)
Reviews with photos/video(7)
Friendly staff(11)
Awesome stay(5)
Delicious breakfast(5)
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Nov 12, 2024
We check out early morning 430am to airport , the hotel service staff already prepare simple breakfast to take away. Thank you
Aung Zay
Family Triple Balcony
Stayed in Dec 2023
Family
7 review
4.0/5
Very Good
Posted on Jan 4, 2024
Location is great, staffs are helpful, the bad thing is very noisy from the street the whole night and couldn't sleep well.
Nigel
Lotusama Junior Suite Balcony
Stayed in Apr 2024
Travel with friends
9 review
4.0/5
Very Good
Posted on May 10, 2024
Very good!
Qinyu-Cindy
Family Triple Balcony
Stayed in Feb 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The hotel is not big, and the rooms are not big. I chose a family room, which is slightly larger and has a small balcony. When I first walked into the hotel, it was quite unique. At first, I felt that the room was small and I was not used to it, but the hotel service was very good and friendly. They introduced us to the attractions near the hotel and also provided maps. The breakfast was very good, especially the beef noodles, which were very fragrant. The room was very clean, the bedding was very clean, and I slept well, but the location was on the roadside of the old city, and the cars on the road were still a bit noisy.
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Guest User
Superior Double Room
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 12, 2025
It's about an hour from the airport. You can get to the city center with Grab 310 VND or a street taxi 250 VND. The hotel is on a busy road, so I recommend taking a taxi rather than a bus. The staff were very kind and fluent in English, and were very supportive, telling us about nearby spots and asking for help if we had any problems. The breakfast buffet also had a wide variety of options. I stayed for two nights, and the menu was different from the previous day, so I enjoyed it. My room was on the floor directly above the kitchen, so a wonderful smell filled the room from around 3am lol. The room was neither good nor bad, and was comfortable to stay in.
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Guest User
Family Triple Balcony
Stayed in Feb 2025
Family
3 review
4.5/5
Great
Posted on Feb 12, 2025
The hotel front desk THUC is very nice, and English communication is not a problem. Fresh towels and welcoming drinks are provided when checking in. The staff will also patiently ask guests about their travel preferences and give corresponding itinerary suggestions. We drove back to Sichuan by land from Youyiguan, and THUC also kindly reminded us to drive safely after returning home. The hotel room is a bit cramped, and there is hair on the floor drain in the bathroom. The shower was a bit blocked on the first night, and we solved it ourselves. The hotel breakfast soup noodles are well received. Overall, it is clean and warm. It is recommended to stay.
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Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The room was OK and very quiet. The hotel staff was very helpful! Especially Kenny. My friend and I had a lot of trouble because we didn't exchange enough cash and couldn't find a place to exchange cash. Kenny helped us very enthusiastically (of course, I don't recommend that you bother others like this 😄). Kenny and Racel were the few people we met in Vietnam who could speak Chinese, so communication was very convenient. They also spoke very good English. The guy who helped carry the luggage at the door was also very good and helped us adjust the air conditioner very patiently. I think it is a hotel with very thoughtful service and high cost performance. I highly recommend it.
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Evelyn
Superior Double Room
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Sep 24, 2024
The hotel is quaint and is located in the old city. It is very convenient for shopping and eating. The customer service staff has a smile and is very enthusiastic to help us with many matters. They will always ask about the accommodation status. It is a hotel worth visiting again! ! ! ! !
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Guest User
Family Triple Balcony
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 29, 2024
It is a small hotel with gentle and polite waiters. Although our family room was a bit small, it was very comfortable to stay in. The scenery outside the balcony window was also good. Breakfast tastes great! The hotel is in a good location. It's not far from anywhere. Go boldly.
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6/12
Guest User
Family Triple Balcony
Stayed in Feb 2024
Family
15 review
4.5/5
Great
Posted on Feb 16, 2024
The room is long and narrow, and the overall space is relatively small. There is not even a chair in the family room, but the bathroom is not bad in size. The hotel staff are quite enthusiastic and gave a lot of suggestions on travel, dining, transportation, etc. The sister at the front desk also reminded us to be careful with our mobile phones and backpacks when going out. Room types facing the street are more likely to be affected by the roar of motorcycles on the street. If the sleep quality is not good, it is recommended not to book a high-rise room facing the street. The pho for breakfast is delicious.
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Guest User
Family Triple Balcony
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Jan 9, 2024
The waiter was very enthusiastic and took the initiative to ask me if it was my first time in Vietnam, introduced restaurants and attractions near us, and provided a map of the hotel. Originally I had to check in at 14:00, but he kindly told me that I could check in at around 12:30. The only thing is that the hotel hardware needs to be improved. For example, the hot and cold water will be very hot when it comes out, so it needs to be adjusted slowly. And there are only traditional 2-pin plugs, no new USB charging devices, etc. And the hotel is on the roadside, so it will be noisy. . Overall, I really appreciate the enthusiasm of the waiters.
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kieshun
Lotusama Junior Suite Balcony
Stayed in Oct 2023
Family
11 review
4.5/5
Great
Posted on Oct 10, 2023
Because it is in the central area, the rooms facing the street are noisy. Overall, it is good, but the price/performance ratio is not good. The service is very good, help with booking The restaurant and rooms are packed up for early check-in. It's very close to the hotel next door and doesn't feel very safe.
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ChihChao
Superior Double Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 3, 2024
It’s okay, not too expensive
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Xiaojiongding
Lotusama Junior Suite Balcony
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The service is very good and the front desk speaks good English.
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Guest User
Superior Double Room
Stayed in Sep 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Comfortable stay, good location
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