84-86 Hang Gai Str, Hoan Kiem District, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
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Le Chanvre Hanoi Hotel & Spa Guest Reviews
4.7/5
Amazing
173 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.8
Cleanliness4.7
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All reviews(173)
Positive reviews(169)
Reviews with photos/video(60)
Delicious breakfast(30)
Convenient location(18)
Perfect for business trips(14)
Well decorated(9)
Well designed(9)
Small room size(8)
Located downtown(7)
Friendly front desk staff(5)
Negative reviews(4)
HertheTraveler
Deluxe Twin Room
Stayed in Oct 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel was lovely and so was the staff. Everyone treated me with kindness and respect. Breakfast selection was good as well. the rooms were extremely small and the noise in the hallway was so clear that it felt like they were in my room due to the room being so small and the bed very close to the door.
Response from Property: Dear Valued customer, Thank you for staying with us at Le Chanvre and for your kind words about our staff and breakfast. We're glad you enjoyed the hospitality, though we regret that the room size and hallway noise didn’t fully meet your expectations. Our cozy spaces reflect the charm of Hanoi’s Old Quarter, but your feedback on noise is invaluable, and we’re exploring solutions for a quieter experience.We hope to welcome you again soon!Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager
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Adi and Frances
Deluxe Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Exceptional boutique hotel with the owner managing her little oasis on-site. We don’t usually enjoy Ha Boi as it’s too hectic for our tastes, but this little gem made our stay relaxing. Thank you, Mia and team!
Response from Property: Dear Valued customer, Thank you so much for your kind words and for choosing to stay with us at Le Chanvre! We are thrilled to hear that you found our little oasis in the heart of Hanoi relaxing, especially since Ha Noi can often be quite busy.Mia and the entire team truly appreciate your recognition, and we're glad that we could make your stay a memorable one. We always strive to create a peaceful haven for our guests to unwind and enjoy their time, and it’s wonderful to know that we succeeded during your visit.We hope to welcome you back soon for another restful escape.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager
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may
Deluxe Twin Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Hotel is located in the center of Old Quarter which you can go to many tourist attractions by walk.
It is very close to the Hoan Kiem lake about less than 5 minutues by walk.
The decoration of the room is great and nice breakfast especially Pho noodle.
The staff is very friendly and one of them can speak Thai fluently and you can also leave the luggages after check out.
Overall, this hotel is a good choice for vacation!
Response from Property: Dear Valued customer,Thank you for your kind review! We're delighted that our central location, room décor, and breakfast Especially the Pho—made your stay enjoyable. It’s great to hear that our friendly staff, including our Thai-speaking team member, added to your experience.We’re glad our luggage storage service was convenient for you after check-out. Your feedback means a lot to us, and we hope to welcome you back on your next visit to Hanoi!Best regards,Thanh Chi Nguyen Front Office Manager
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Guest User
Deluxe Queen Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 30, 2024
The staff are friendly and attentive from arrival to departure. The rooms are decorated and furnished to a high, timeless standard. Hotel is very clean.
Breakfast is great. Omelettes are excellent as too is the coffee.
Will definitely recommend to anyone visiting Hanoi.
Response from Property: Dear Valued customer, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Le Chanvre, from our friendly and attentive staff to the timeless decor of our rooms. It's great to know that our cleanliness, breakfast offerings, and coffee left a positive impression on you—our team will be thrilled to hear your kind words, especially about the omelettes!Your recommendation means the world to us, and we look forward to welcoming you back on your next visit to Hanoi. Warm regards,Carter Nguyen (Mr.)Front Office Manager
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Maxime Gregory Gilles
Classic Double Room
Stayed in Nov 2024
Couples
24 review
4.5/5
Great
Posted on Nov 24, 2024
Prime location; service good, room pretty small and no window
Very ok for a couple but not the best
Response from Property: Dear Valued customer, Thank you for sharing your experience at Le Chanvre! We are delighted to hear that you appreciated our prime location, the cleanliness of our rooms, and the level of service provided by our team.We understand that room size and the lack of an external window may not have fully met your expectations. Our classic double is designed to offer a cozy and functional space, and its features are clearly outlined during the booking process to ensure our guests are aware of what to expect.We’re always striving to improve and will take your feedback about amenities into account as we continue to enhance our offerings. If you’re planning to visit Hanoi again, we would love to recommend one of our other room types with larger spaces and natural light to better suit your preferences.Thank you once again for staying with us, and we hope to have the pleasure of welcoming you back to Le Chanvre in the future!Best regards,Thanh Chi Nguyen (Mr.)Front Office Manager
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KADHIRVELAN
Premier 2-bed Room
Stayed in Mar 2024
Business travelers
161 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Unforgettable stay in Hanoi.
Walkable to all of our favourite items.
The staff was very welcoming upon our arrival.
The food is just as good as the nearby restaurants.
Nice follow in Telephone etiquette
6/19
Response from Property: Dear Valued customer,Thank you for your great review! We're delighted to hear you enjoyed your stay with us in Hanoi.We're glad our central location made it easy for you to explore and that you found our staff welcoming. It's great to know you liked our food and appreciated our telephone service.We'd love to welcome you back for another great experience whenever you're in town. Feel free to reach out if you need anything.Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.
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kk85
Executive Room with City View
Stayed in May 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on May 3, 2024
This hotel was absolutely amazing.
Location. Right bang in the centre of old town making it easy to walk to every tourist destination. Fantastic. ❤️
Room. Executive city view. Big and spacious with plenty of amenities. Really loved the welcome fruit and bottle of red wine. ❤️
Staff. Super friendly and really helpful and accommodating. From front desk to breakfast waiters, every staff member was attentive and cheerful.❤️
Breakfast buffet. Absolutely delicious. The made to order pho and omelettes were to die for 😋❤️
I would 100% come back here and recommend this hotel to everyone.
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6/8
Response from Property: Dear Valued customer,Thank you so much for your fantastic review! We're thrilled you had a wonderful time at Le Chanvre Hanoi Hotel & Spa.It's great to hear you enjoyed our central location and spacious room with all the amenities. We're delighted you liked the welcome fruit and wine—it's our way of saying thanks for choosing us.Our team is overjoyed to hear you found them friendly and helpful. We'll be sure to share your kind words with them!We're glad you loved the breakfast buffet, especially the pho and omelettes. We can't wait to welcome you back again soon!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.
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FannySZ
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Loved the location right in the center of Old Quarter, can visit many of Hanoi interesting places just by foot.
The hotel lobby, rooms, restaurantx skybar and swimming pool decoration is amazing. Confortable bed and nice breakfast.
Very friendly staff and helpful as my plane was delayed, they arranged a late checkout for me.
I only have 1 remark, please propose Vietnamese beer at the minibar instead of Heinekein, it is far better :)
Will come back if I have the opportunity.
Response from Property: Dear Mr/ Ms. Fanny,Thank you so much for your fantastic review! We're thrilled you enjoyed your stay with us at Le Chanvre Hanoi Hotel & Spa and found our location, decor, and amenities to your liking.We're glad you found our beds comfy and enjoyed the breakfast. Your suggestion about the minibar is noted, and we'll consider adding Vietnamese beer.We're happy we could accommodate your late checkout. Whenever you're back in Hanoi, we'd love to host you again!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager
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Lisa2000
Premier 2-bed Room
Stayed in Oct 2024
Other
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Mr Thanh & ms Nguyet Anh have very caring staff . They even prepared a birthday cake for one of our friends. Very impressive. Perfect memory. I will choose this hotel next time undoubtedly.
Response from Property: Dear Ms. Lisa, Thank you so much for your kind words and for sharing your wonderful experience at Le Chanvre! We are truly delighted to hear that you and your friends had a memorable stay with us. It was our pleasure to surprise your friend with a birthday cake, and we’re so happy that it made the celebration extra special.Mr. Thanh, Ms. Nguyet Anh, and the entire team are always committed to providing thoughtful and caring service to our guests. We look forward to welcoming you back for another perfect stay on your next visit!Warm regards,Le Chanvre Hanoi hotel Management team.
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Tschur
Deluxe Queen Room
Stayed in Apr 2024
Couples
19 review
5.0/5
Outstanding
Posted on May 3, 2024
Nice recommendations for food and places to visit… super friendly hotel staff
Response from Property: Dear Mr/Ms. Marcel,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our recommendations for food and places to visit. Our team takes great pride in ensuring that our guests have a memorable stay, and it's wonderful to know that our efforts were appreciated.We're delighted that you found our hotel staff to be super friendly. Providing exceptional service is at the heart of everything we do, and your kind words serve as a great motivation for all of us here.We hope to have the pleasure of welcoming you back soon for another fantastic experience!Warm regards, Thanh Nguyen Chi (Mr.)Front Office Manager.
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Guest User
Deluxe Twin Room
Stayed in Mar 2024
Couples
10 review
4.7/5
Amazing
Posted on Mar 17, 2024
Staff was most helpful, from where to visit, where to dine to helping us book doctor appt with the hospital. Room was very cosy, excellent to have smart tv. Good quality bathroom amenities, good quality linen towels and robes. Breakfast was good. Excellent location too.
Response from Property: Dear Valued customer,Thanks a bunch for sharing your experience with us! We're thrilled you enjoyed your stay.It's awesome to hear our staff could help you out with everything you needed, from local tips to sorting out a doctor's appointment. We're all about making sure our guests feel at home.Glad you found the room cozy and liked the smart TV. We try to make sure all the little details, like the bathroom amenities and comfy robes, are top-notch.And we're stoked you liked the breakfast! Thanks again for choosing us. We can't wait to welcome you back!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.
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Phillips
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Sep 13, 2024
Ana and Tom were both awesome. I think I found my new hotel for all of my stays in Hanoi. Even though the city was just hit by a typhoon, they were still on time to get me at the airport, the room was amazing and they even had a hot cup of coffee waiting for me for my 5:00 am trip to the airport. Excellent service and excellent property.
Response from Property: Dear Mr. Phillips, Thank you so much for your kind review! We are thrilled to hear that Ana and Tom were able to make such a positive impact on your stay. Your recognition of their efforts means the world to us.We're also glad that despite the typhoon, everything went smoothly, from the timely airport pickup to the comfort of your room and even the early morning coffee for your trip. It’s great to know that we could provide you with a wonderful experience, even during challenging weather conditions.We look forward to welcoming you back to our hotel on your future visits to Hanoi. Thank you again for choosing us.Best regards,Thanh Chi Nguyen (Mr.)Front Office Manager.
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ms pignose
Deluxe Queen Room
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Mar 14, 2024
All the staff from the front desk and the bellboy are really helpful and friendly, we love them! We enjoyed the welcome drinks and breakfast. However, we stayed in the hotel room can heard the voice outside the door clearly in the morning no matter what housekeeping and chatting. It is too noisy...And we cannot sleep well.
Response from Property: Dear Ms. Pignose,Thank you for your kind words about our staff and the welcome drinks and breakfast. We're happy you enjoyed those!We're sorry to hear that the noise made your stay less comfortable. We're looking into how we can make things quieter so everyone can have a better rest.We'd love another chance to make your stay perfect. If you come back, we'll do our best to give you a quieter room.Thanks again for your feedback. We hope to see you again soon.Best regards,Thanh Nguyen Chi ( Mr.)Front Office Manager.
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태환
Deluxe Twin Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Even though it was only a one night stay at this hotel, it was an unforgettable memory. I would say, the best service that I have experienced in my frequent visit to Vietnam. Not only the facility but the hospitality extended by the staff and duty Ms. Mia let met forget about the tired trip from HCMC to Hanoi. Starting from the welcome drink to a heartfelt farewell till the taxi left for the airport, highly recommended for others. Only about 5 minutes walk from the Hoan Kiem lake and other places such as the night market or beer street makes it very comfortable for travelers. Wish you all the best.
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Response from Property: Dear Mr. Ahn,Thank you so much for your wonderful review. We’re absolutely thrilled that you enjoyed our location, service, and the unique design of our hotel. Mia is indeed a gem, and we’re so happy she was able to make your stay extra special.Your kind words truly motivate us to continue providing exceptional experiences for our guests. We’re already looking forward to welcoming you back for another memorable stay!Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager
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Guest User
Premier Queen Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Best hotel in Hanoi ..
Guys you are the best , you will like you are home😎
Response from Property: Dear Valued customer, Thank you so much for your wonderful review! We are thrilled to know that you had such a fantastic experience at Le Chanvre and felt at home with us. Your kind words about our surroundings, amenities, cleanliness, and service truly mean the world to our team.It was an absolute pleasure hosting you, and we hope to welcome you back to our little oasis in Hanoi Old Quarter soon.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager