Minerva Premium Hotel

Minerva Premium Hotel Reviews

Minerva Premium Hotel

36 Hang Trong street, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Minerva Premium Hotel
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Minerva Premium Hotel Guest Reviews

4.8/5
Amazing
54 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(54)
Positive reviews(54)
Reviews with photos/video(15)
Awesome stay(21)
Great location(20)
Clean and tidy(16)
Delicious breakfast(16)
Awesome rooms(15)
Convenient location(11)
Friendly front desk staff(7)
Yeong Sheng
Premier Room with Balcony
Stayed in 2024년 10월
Couples
1 review
5.0/5
Outstanding
Posted on 2024년10월21일
I can't recommend this hotel enough! The rooms were spotless, and the facilities were fantastic. What really stood out was the incredibly friendly and helpful staff. We left our luggage with the hotel after checking out so we could explore the city before our 7 PM pick-up. The staff even offered to let us use their washroom to freshen up later in the day (though we didn't end up needing to). They also provided us with bottled water and snacks for our onward journey, which was a lovely touch. I would absolutely recommend this hotel to anyone
Response from Property: Xin chào Yeong Sheng, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Guest User
Minerva Suite with Outdoor Jacuzzi
Stayed in 2024년 9월
Travel with friends
16 review
4.0/5
Very Good
Posted on 2024년10월8일
The staff was friendly. Hotel manager was very hands on and interactive. Breakfast was average.
6/8
Response from Property: Xin chào, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Duli
Junior Suite with Cathedral-view
Stayed in 2024년 10월
Couples
5 review
5.0/5
Outstanding
Posted on 2024년11월8일
Good location, very friendly staff, wide selection of breakfast.
Response from Property: Dear Duli, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Andy Sach
Deluxe Double Or Twin Room
Stayed in 2024년 7월
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024년8월1일
Solo Hotel staff is very friendly and helpful. It is a small hotel and brand new. Good Location. Reception staff is a gem. Kate at front office is one of nicest lady I have ever met, she guided me about Hanoi for my short trip and she is very polite and has a beautiful smile everytime you pass front desk. They have good breakfast in the morning, Fiona in the restaurant provided excellent service and definately an asset to this hotel. They have a rooftop bar to enjoy Beer in the evening. Lot of shopping and good options around the hotel within 10 mins walk. I will definately stay here during my next visit and would like to recommend it to everyone.
6/8
Response from Property: Xin chào Andy Sach, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Yohn Ong
Minerva Suite with Outdoor Jacuzzi
Stayed in 2024년 8월
Couples
3 review
5.0/5
Outstanding
Posted on 2024년9월3일
Great location, clean and good service. Room as picture shows.
Response from Property: Dear yohn ong, "Thank you" is not enough to express our appreciation for your kind words about our high standard of service. We take great pride in our friendly and caring staff, the comfortable and luxurious suites, and the relaxing atmosphere at Minerva Premium Hotel and Spa that made your stay so enjoyable. We are committed to maintaining this level of excellence to ensure all our guests have a perfect experience. Regarding to your feedback about vegetarian food corner which we will try our best to make it more options for guests but we also can customize your orders upon your request. We look forward to welcoming you again! Best regards, Minerva Premium Hotel Team
Anonymous User
Deluxe Double Or Twin Room
Stayed in 2024년 11월
Couples
1 review
5.0/5
Outstanding
Posted on 2024년11월27일
I had tried 3 different hotels in Hanoi recently and Minerva was the best out of all. Breakfast choices were great, cleanliness were at its tip top, and the pictures on trip.com look exactly to the actual room. Regretting my decision not to go back to Minerva and ended up w my current hotel instead.
Response from Property: Dear our valued guest, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
John Paolo
Deluxe Double Or Twin Room
Stayed in 2024년 11월
Couples
3 review
5.0/5
Outstanding
Posted on 2024년11월20일
Very great service and also great staffs!! Highly recommended if you want to feel comfortable in your stay.
Response from Property: Dear John, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Guest User
Premier Room with Balcony
Stayed in 2024년 10월
Travel with friends
3 review
5.0/5
Outstanding
Posted on 2024년10월15일
Location is good. Very convenient. Walking distance to almost all popular eateries and attractions. Room is huge( deluxe room with balcony). Breakfast is ok. Service excellent.
Response from Property: Xin chào, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Guest User
Premier Double Or Twin Room
Stayed in 2024년 11월
Couples
1 review
4.7/5
Amazing
Posted on 2024년12월4일
Located conveniently in Old Quarters with excellent hospitality! Highly recommended!
Milne
Premier Room with Balcony
Stayed in 2024년 9월
Solo travelers
6 review
5.0/5
Outstanding
Posted on 2024년10월7일
Exceptional front desk staff, that initiated contact ahead of arrival, offered car pick-up at standard rates, very helpful and friendly - thanks Jamie and others!. Good breakfast selection, comfortable bed and room, mini balcony for view and fresh air. Rooftop Skybar newly opened and not busy but as for all other personal servies, friendly and obliging. Very recommendable for a comfortable stay in the heart of Hoan Kiem.
Response from Property: Xin chào Milne, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
ARTEM888
Deluxe Double Or Twin Room
Stayed in 2024년 8월
Solo travelers
94 review
5.0/5
Outstanding
Posted on 2024년8월20일
Despite an unpleasant check-in process due to mistakenly booking a room without a window, and spending a couple of hours trying to change the reservation through trip.com without success, my stay at the hotel was very comfortable. The staff is well-trained, the rooms are clean and cozy, and the breakfast is excellent. The service is top-notch, truly five-star level. I highly recommend this hotel.
Response from Property: Dear Artem888, "Thank you" is not enough to express our appreciation for your kind words about our high standard of service. We take great pride in our friendly and caring staff, the comfortable and luxurious suites, and the relaxing atmosphere at Minerva Premium Hotel and Spa that made your stay so enjoyable. We are committed to maintaining this level of excellence to ensure all our guests have a perfect experience. Regarding to your feedback about vegetarian food corner which we will try our best to make it more options for guests but we also can customize your orders upon your request. We look forward to welcoming you again! Best regards, Minerva Premium Hotel Team
Guest User
Premier Double Or Twin Room
Stayed in 2024년 8월
Travel with friends
3 review
5.0/5
Outstanding
Posted on 2024년8월10일
5 STARS, highly recommended & will definitely return if in Hanoi! The entire hotel crew works around the clock, always greeting you with a warm smile & checking in if we need anything. We stayed for 3 nights! The room is spacious even for a twin room, the toliet, the bed, everything was great. The breakfast & cafe area is one of the best for a boutique hotel. Their menu is so extensive that i love everything especially their PHO & Bun Bo Nam No. Its SO GOOD, EVEN BETTER THAN THOSE RESTAURANTS/Street ones I am so thankful i chose Minerva Premium Hotel, thank you for gifting me such a great Hanoi Experience, keep up the excellent job! G.K
Response from Property: Xin chào G.K, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
hgyen
Junior Suite with Cathedral-view
Stayed in 2024년 7월
Family
5 review
5.0/5
Outstanding
Posted on 2024년8월9일
5 star service, all staffs are polite and smile all the time, delicious breakfast especially Beef Pho. Quiet and super clean, i would definitely stay here again.
Response from Property: Xin chào hgyuen, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Guest User
Deluxe Double Or Twin Room
Stayed in 2024년 10월
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024년10월30일
very good！good service！good person！
Response from Property: Xin chào, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Tsang
Minerva Suite with Balcony
Stayed in 2024년 6월
Other
13 review
4.5/5
Great
Posted on 2024년7월2일
Location is convenient and hotel service is good
Response from Property: Xin chào Tsang, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team