Somerset West Point Hanoi Reviews
Somerset West Point Hanoi
No.2 Tay Ho Road, Quang An ward, Quan Tay Ho, Hanoi, VietnamView Hotel Details
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Somerset West Point Hanoi Guest Reviews
4.7/5
Amazing
222 review
Verified reviewsLocation4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(222)
Positive reviews(218)
Reviews with photos/video(53)
Delicious breakfast(30)
Large rooms(17)
Perfect for business trips(12)
Many amenities(12)
Great swimming pool(10)
Easy to get around(9)
Near shopping area(9)
Convenient for shopping(8)
Negative reviews(4)
JustUsExploring
Two-Bedroom Executive Apartment
Stayed in Dec 2024
Family
35 review
Outstanding
Posted on Jan 4, 2025
We had a pleasant stay at this hotel and really appreciated the spacious rooms and convenient location, which made exploring the city a breeze. While the breakfast wasn’t quite what we expected, everything else was enjoyable, and we’d happily stay here again for the comfort and great location.
Response from Property: Dear JustUsExploring,Thank you for choosing Somerset West Point, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, and the facilities and services offered at Somerset West Point. Your kind feedback of our team will be shared to the team as this will encourage all of us to strive for better. Our property aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to Somerset West Point in the future.Kindest RegardsParleen KaurGeneral Manager
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Chong Kian
Executive King Studio
Stayed in Jan 2025
Business travelers
2 review
Great
Posted on Feb 5, 2025
I had an amazing stay! The view of the lake from the window was absolutely stunning. I will definitely be back and next time, I'll bring my family.
Response from Property: Dear Chong Kian, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service and facilities to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear our team made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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Kazza P
Executive King Studio
Stayed in Dec 2024
Couples
15 review
Outstanding
Posted on Jan 3, 2025
A fabulous stay. We booked an executive studio for 5 nights, and it certainly did not disappoint at all.
It was fully equipped with everything that you needed. We had a smart tv,a washer dryer, and a fully fitted kitchen.
The breakfast was plentiful and a wide selection. The breakfast was included in the price we paid.
On the 4th floor there is a gym, sauna and steam room with a massive swimming pool. There is a Korean restaurant and a golf simulator. For children, there is a large soft play area.
There are some local things to do within 100 metres of reception.
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Response from Property: Dear Kazza P, Thank you for choosing Somerset West Point, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, and the facilities and services offered at Somerset West Point. Your kind feedback of our service will be shared to the team as this will encourage all of us to strive for better. Our property aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to Somerset West Point in the future.Kindest RegardsParleen KaurGeneral Manager
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Hasnien
Two-Bedroom Executive Apartment
Stayed in Dec 2024
Family
4 review
Outstanding
Posted on Jan 16, 2025
Great place to stay, our room had a washing machine and dryer and the room was very spacious.
Response from Property: Dear Hasnien,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset West Point! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Sincerely Yours,Parleen KaurGeneral Manager
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NanR
Executive King Studio
Stayed in Nov 2024
Travel with friends
9 review
Outstanding
Posted on Jan 17, 2025
Great location with all necessities. The studio was well equipped. Breakfast selection was good. Enjoyed our stay.
Response from Property: Dear Nanthini Ramalo,Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service and facilities to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear our team made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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Lauren Yeh
Executive Studio
Stayed in Apr 2024
Solo travelers
18 review
Very Good
Posted on May 3, 2024
Very nice staff service , location abit far to the old quarter area, but it acceptable. Reasonable price.
Will choose it again next time back to Hanoi.
6/8
Response from Property: Dear Lauren, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Somerset West Point. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kindest RegardsParleen KaurGeneral Manager
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Michael
Two-Bedroom Executive Apartment
Stayed in Sep 2024
Family
4 review
Outstanding
Posted on Oct 6, 2024
Very good
Response from Property: Dear Michael, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
BaLinh
Executive Studio
Stayed in Aug 2024
Business travelers
7 review
Outstanding
Posted on Aug 7, 2024
Staffs at hotel are so great!
Response from Property: Dear Valued Guest,Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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thisisgiorginix
Two-Bedroom Premier Apartment
Stayed in Sep 2024
Family
4 review
Very Good
Posted on Oct 4, 2024
Location is nice, not too far from city center in a interesting and well served neighborhoods. Swimming pool clean and enjoyable, the aparment are perfect size for 4 people. The breakfast didn''t have such a wide choices as we were expecting.
Response from Property: Dear Valued Guest, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear our team made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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Guest User
Two-Bedroom Executive Apartment
Stayed in Jul 2024
Family
3 review
Amazing
Posted on Aug 1, 2024
So good
Response from Property: Dear Valued Guest,Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
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Jeanne
Two-Bedroom Premier Apartment
Stayed in Nov 2024
Family
4 review
Outstanding
Posted on Nov 17, 2024
Nice buffet with egg station. Very clean room service. 2nd time there :)
Response from Property: Dear Jeanne, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service and facilities to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear our team made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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John
Two-Bedroom Executive Apartment
Stayed in Aug 2024
Family
6 review
Great
Posted on Aug 14, 2024
Service was top notch. Breakfast variety are decent and delicious. 24/7 accessible gym and Starbucks at the lobby is a plus. The only downside is the location is about 15-20mins from city centre.
Response from Property: Dear John, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager
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KIAT HUI
Executive King Studio
Stayed in Nov 2024
Business travelers
3 review
Outstanding
Posted on Nov 13, 2024
This is one of the best hotel I’ve ever stayed with best curry ever….
Response from Property: Dear Kiat Hui,Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
Littleindia
Executive King Studio
Stayed in May 2024
Couples
4 review
Great
Posted on May 22, 2024
Friendly and Helpful
Response from Property: Dear Littleindia, Thank you for sharing your positive stay experience with us and we are happy to have met your expectations in service and quality standards. We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager
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Altanoch
Executive King Studio
Stayed in Apr 2024
Couples
2 review
Great
Posted on Apr 28, 2024
Quiet place near Hanoi city
Response from Property: Dear Altanoch, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
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