Melia Hanoi Reviews
Melia Hanoi
44 P. Lý Thường Kiệt, Trần Hưng Đạo, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
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1 night
Melia Hanoi Guest Reviews
4.5/5
Great
151 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(151)
Positive reviews(144)
Reviews with photos/video(40)
Awesome stay(33)
Great location(26)
Friendly staff(23)
Delicious breakfast(22)
Awesome rooms(21)
Clean and tidy(20)
Awesome amenities(15)
Large rooms(9)
Negative reviews(7)
Wan Hui
Deluxe Room
Stayed in Jul 2024
Couples
3 review
Outstanding
Posted on Jul 9, 2024
The staffs were very polite and helpful. We gotten a free upgrade to the room with super king sized bed. The room was very spacious and comfortable, thank you very much. We enjoyed the drinks and cakes at Garbo bar the price was reasonable for a 5-stars hotel. We will definitely come back to stay in this hotel on our next trip to Hanoi. There are lots of eateries and museums within walking distance.
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN - Guest Experience Officer
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Guest User
Deluxe Room
Stayed in Jul 2024
Business travelers
7 review
Outstanding
Posted on Jul 27, 2024
very nice hotel with super breakfast
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Quynh- Guest Experience Officer
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Khamphout
Suite
Stayed in Aug 2024
Travel with friends
20 review
Posted on Sep 19, 2024
The lobby bar was great for afternoon tea package option with comfy sofa and joy the afternoon meet up with friends
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Thuy Trang Guest Experience Agent
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Ryun Kiat
Deluxe Room
Stayed in Dec 2024
Couples
6 review
Outstanding
Posted on Dec 27, 2024
great. good place to stay for couples. Service was very good.
Response from Property: Dear Ryun Kiat, It is our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor
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Anonymous User
Premium Room
Stayed in Apr 2024
Business travelers
12 review
Outstanding
Posted on Apr 6, 2024
Very good and comfortable hotel
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN Guest Experience Officer
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Mei Qi
Deluxe Room
Stayed in May 2024
Travel with friends
6 review
Outstanding
Posted on May 6, 2024
The stay was very enjoyable. The room was huge, and the bedding was clean. The location is walkable to major attractions such as St Joseph's cathedral. I have no negative comments.
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN Guest Experience Officer
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Bearhunter
Premium Room
Stayed in Mar 2024
Business travelers
5 review
Very Good
Posted on Apr 1, 2024
Hotel breakfast was excellent and special mention to the waitresses at the restaurant, very friendly and service is excellent. And gym was very well maintained and equipped.
Location is not great. Very business district, with nothing much to do in and around the area after work hours. Away from old quarter and shopping districts. Roads outside always jammed, so travel takes longer.
Response from Property: Dear Bearhunter,Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Quynh NGUYENGuest Experience Officer
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KAVIN MEHTA
Premium Room
Stayed in Jun 2024
Business travelers
18 review
Very Good
Posted on Jul 18, 2024
It was nice stay.good Hotel and good facility.breakfast was nice.
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc AnhGuest Experience Manager
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Guest User
Deluxe Room
Stayed in Dec 2023
Couples
1 review
Great
Posted on Dec 31, 2023
Clean and great service
Response from Property: Dear Valued Guest, It is our pleasure to receive your wonderful feedback. We are delighted to know that our hotel facilities and services had met your expectations. We always strive to deliver a seamless experience to all the guests, and positive comments like yours truly motivates us to keep up our hard work every day. Thank you once again for staying at Melia Hanoi hotel. Our entire team looks forward to welcoming you back in the near future. Kind regards, Vu Ngoc Anh Guest Experience Manager
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Emerson
Suite
Stayed in Dec 2024
Business travelers
1 review
Very Good
Posted on Dec 24, 2024
good hotel recommended for others
Response from Property: Dear Emerson, It is our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor
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Guest User
Premium Room
Stayed in Jun 2024
Business travelers
19 review
Outstanding
Posted on Jun 7, 2024
Nice hotel. Staff very friendly. Location is convenient. .
Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN - Guest Experience Officer
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Guest User
The Level Premium Room
Stayed in Feb 2024
Business travelers
9 review
Outstanding
Posted on Feb 29, 2024
Clean property in a great location. Service staff were all friendly and professional
Response from Property: Dear Valued Guest, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. We also well note your comment on the sound proof and will take it into consideration for future improvement. Please accept our apologies for any inconvenience caused. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards, Quynh NGUYEN- Guest Experience Officer
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Chuong Ho
Premium Room
Stayed in Oct 2024
Business travelers
24 review
Outstanding
Posted on Jan 2, 2025
Nice hotel. Comfort stay-REcommended
Response from Property: Dear Chuong Ho, It was our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Wishing you a happy new year! Best regards, Vu Ngoc Anh Guest Experience Supervisor
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Almazbek2024
Deluxe Room
Stayed in Nov 2024
Business travelers
2 review
Very Good
Posted on Nov 7, 2024
Good Hotel. Little old style.
Response from Property: Dear Almazbek2024,Thank you so much for taking the time to share your thoughts with us. We're delighted to hear that you had an overall positive experience at our hotel.We also appreciate your comment about the style of the hotel. While our property has a charming, classic design, we’re continuously working to improve and update our facilities to offer a balance of comfort and modern amenities.We hope to welcome you back soon and provide you with another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you again, and we look forward to your next visit!Kind Regards, Louis CaoDirector of Guest Experience
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.44
Deluxe Room
Stayed in Feb 2024
Travel with friends
10 review
Outstanding
Posted on Feb 19, 2024
The hotel is really good The hotel is really good The hotel is really good
Response from Property: Dear .44, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards, Quynh NGUYEN- Guest Experience Officer
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