HalClarke
April 29, 2024
First, the good: I compliment the hotel on the staff. Every staff member we encountered, from the trash collector on our hall to the security staffer who tried to fix our broken safe, to the bar tender (Nnenna) at one of our events, and more were friendly and greeted us and wished us a nice day. Also, the food at both dinners our group held in the hotel was outstanding. I mean really good! On the other hand, our room was among the worst hotel rooms we had experienced in recent times. First, the cabinet door to the refrigerator fell off in my hands (being resourceful, I fixed it myself). Next the room safe was inoperable and so corroded inside that the security man ( extremely nice) could not repair it. This attempted repair ate into 30 minutes of our groups' dinner session. Next, the sliding door to the bathroom was jammed and wouldn’t close until lifted it and slid it halfway shut. The security staffer confirmed that its valence cover was also falling off the wall. The chrome lighting and TP holder in the bathroom were all pitted with rust. The drawers of the built in counter of the room were so stuck shut that my wife thought they were decorative. I was finally able to pull them open. The lighting in the bathroom was so dim that while it would have been nice for a spa bath, it was inadequate for shaving or make up. There was no hand soap at the sink. The only soap in the bathroom was a pump bottle on the wall in the shower, so that each time you needed to wash your hands, it required leaning way into the shower and using both hands to get some soap. There was a fancy bowl sink, but it’s drain was so slow that your view was always gray waste water seeping out. Small bits of paper trash lay on the hallway floor all weekend. A used water bottle was sitting at our rooms door at our initial arrival. On the plus side, the room did have a big modern TV. The common areas of the hotel were fine. Also note, it’s a long walk from the self parking in the garage, but at least they have self parking. In summary- very nice staff, good common areas and very good food at the meeting dinners, but the room… one of the worst in a long time.