Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Lovely new all inclusive hotel, friendly staff, entertainment, catered for food allergies, food and drinks plentiful!

The experience was absolutely amazing. Great service and excellent facilities.

Beautiful hotel. Worst service I’ve ever experienced. Too many examples to list. Hopefully things will improve over time.

Lets start with the bad. This resort is advertised as a resort with a spa & gym. To my surprise the spa & gym were not open! It was under construction and not opened to the public. I'm disappointed that the resort would not disclose that on their website prior to people booking. Very misleading & deceptive. I was looking forward to a spa day & disappointed i could not include that in my trip. Also I paid extra for an ocean view. The room I got was a partial ocean view and more of a view of the resort. What i noticed when i checked in the original room i was assigned was crossed out which was definitely a full ocean view & they reassigned me this partial ocean view. When i went to complain to the front desk the lady tried to tell that I did have a ocean view. I continued to complain & explain that most of my view was the resort & why was my room changed at the last minute to a partial ocean view. She ended up calling the manger who told me i would be moved to a full ocean view room the next day because nothing was available right now & they were waiting for guest to check out. Now for the postive. The resort is very clean and the grounds are well taken care of. The food is amazing & top teir for an all inclusive resort. Breakfast, lunch, dinner all delicious. Fresh food that are well seasoned. One of the restaurant i went to had the best food. Lobster tails, lamb chops, salmon all 5 stars..extremely happy w the food & strong drinks. Will return once spa & gym open.

The service in the restaurants was slow and the people are not happy. Service around the adult pool was non existent. The prices of food and drinks is ASTRONOMICAL for what you get. Soooo over priced it’s crazy. Taxis are very over priced as well. Would I return? Maybe but not likely.

It’s just to new . Some staff members great. Others horrible . Overall management terrible . Water leak in room no assistance and then a downgraded room after . They know nothing of hospitality and there is no real supervision.

I would definitely go to Barbados again but would NEVER stay at this resort again. The staff was friendly and helpful however you can tell this place is very poorly run. Management clearly is not training and no one knew what what going on. They offered room service but there was no menu. They would have a drink one day and then the rest of the week, they couldn't make that same drink. Most importantly was the cockroach. There was a cockroach (dead) in my room one night in the middle of the floor between the fridge and bathroom door. The rest of the week, I would come back to my room, the fridge would be stocked (2x a day) and housekeeping would have been there but no one bothered to pick up the dead roach. It was there the entire week so what cleaning was being done? Lastly, there were a LOT of men walking around with the staff. I assumed they were owners/investors. It's really hard to relax in a bathing suit when a bunch of men are overdressed and just watching you awkwardly. IT made me very uncomfortable as if I was dressed inappropriately at the pool. would not recommend.

When my friends and I got there, we were impressed by this resort. It is beautiful, we were welcomed warmly when we checked in and the room was great. We were there before the Memorial Day weekend so it was quieter. We liked the pool by the beach entrance since it was quiet and it felt like we had it to ourselves. We stayed for 5 nights and the third day was when we started to noticed all the problems with this resort. Early in the morning, the alarm came on and there was a prerecorded announcement that we should evacuate the building. As we were trying to flee the building (not knowing what was going on) we saw an employee so we asked him what was going on and was it serious and he couldn’t give us an answer. We get to the lobby and asked the employees there and they had no clue as well. They finally told us that, the alarm is sensitive and if someone was smoking in the room it will set off that alarm. They answered like it was a normal thing that happens. The last day we were there the alarm came on in another building and it didn’t phase any of the employees. I understood that the resort wasn’t busy but service was scarce and most of the employees were just rude and not very friendly with the exception of a few. The same day, we were having lunch at the buffet and I needed to use the restrooms. Unlucky for me, I was locked in one of the stalls. For about 10 or more minutes, I was knocking on the stall door and screaming for help. Thank goodness my friend came in to check on me. It definitely wasn’t a good experience for someone who has claustrophobia. I went back into the restaurant and asked for the manager, he came out and apologized about what happened. Then one of the servers told me that her co-worker got locked in the other day and she had mentioned that a sign should be posted on the door. But there was no sign on the door hence why I got locked in. I actually went to the lobby and got a hotel manager instead and spoke about my concerns, just to let her know what happened. That night, she reached out to me and said they would give me a massage for free. Since, I was with two other friends I didn’t want to do it unless they were involved and I expressed this to the manager and she said she would get back to me. She never did and I followed up and nothing. So that’s that. I never expected anything but if you say you would reach out and don’t that’s just not okay. Let’s talk food…food was okay but the options were minimal. I ended up pretty much eating the same thing everyday for 3 meals a day. Wish they would have some local options. Also, the last day we were there, we decided to go to the grill to grab lunch. We ordered our food and we watched as everyone around us who came after us get their food and we didn’t. After 45 minutes, we asked about our food and they said they were very busy that is why the food didn’t come yet! (They totally forgot about our order.) So they decided to send out 4 orders of fries to us. When the foo