Hotels Near Hiller Park in Biloxi

I called the Hilton Garden on Aug 2nd 2022 to get a hotel room and they told me they were full but the Hampton right down the street had the same room I was trying to book and they were owned by the same company so she could go ahead and book my reservation for me. Beach view suite with a hot tub by the bed, I didn’t see anything on the Hampton website about the having a hot tub but I did see reviews of people talking about the hot tub by the bed. I arrived to my room at 7:30pm to check in and nobody was here, I was in a hurry as I was down here for business so I had to leave without checking in, after handling my business I arrived back to the room at 9:30pm and again nobody was around to check me in, I waited for over 30 mins to be check in, when I finally walk into the room there was no hot tub, there was footprints on the floor like nobody had mopped the floor, the room floor was slightly dirty, the bathroom wall had some kind of stain right by the shower entrance, the wall had handprints on it, the mirror had not been cleaned and so much for a “beach view” I couldn’t even see the beach. I immediately called down and asked to get a refund and she told me there was no manager on duty at night but she would make a note for the manager when they came. I thought hard about just finding another room but it was after 10pm at night so I just stayed, I wake up and go down to check out and the manager was completely unprofessional didn’t even look like she was at work she didn’t even have a uniform on…. And she argues with me instead of trying to help me. Tells me that she basically didn’t care that the Hilton told me there was a hot tub because I didn’t talk to them or they would have told me they didn’t have a hot tub in the room (like that was the only issue) so we go back and forth and she ended up doing absolutely NOTHING. No discount no I’m sorry, no nothing. She and I quote “we didn’t tell you there was a hot tub and if my room was dirty and I was unhappy with my room I wouldn’t have stayed in it I would have went somewhere else” so I told her ok well I guess I’ll just leave a review of how terrible my stay was and she said “thank you have a nice day”

The IP is my go to ****** in the coast! Love the dining and entertainment options and the relaxing pool/hot tub!

Me and my husband booked a room for our anniversary and I have to say I enjoyed myself. I showed up late for my room reservation but everyone was very nice and gave us no trouble. The room was amazing and the beds were very comfortable. The oak tree cafe was delicious for lunch and breakfast. The Casino floor staff was very nice and helped us figure out what we would like to drink from the bar. I have no complaints about my stay. 

As usual we enjoyed our stay at Hard Rock. It's a great place to go and enjoy the coast and scenery. We watched a movie in town and gambled and relaxed. Hotel was really nice and we had a wonderful time as usual. Retirement is the Best!!!

This hotel exceeded our expectations with its pristine cleanliness and calm ambiance. The peaceful environment and attentive service made our stay exceptionally pleasant.

Very nice property that is poorly maintained. Although the following were included in an email to me prior to my visit, NONE OF THE FOLLOWING WERE AVAILABLE ON OUR 4th of July VACATION: Made to order breakfast (instead, wet powered eggs and a chafing dish of grits) Bar (oh! There WAS a bar. It was just not EVER OPEN) Room service upon request (NEVER made our room, delivered clean towels, ran out of tissues and toilet paper and had to go to front desk for more which appeared to take as much effort to get me these supplies as it took to build the pyramids in Egypt!) There wasn’t even an ink pen or pad in the room! Obviously I am disappointed by the lack of service at this Hilton property! The room price is high and service non-existent. The owners should pay their workers more because those who showed up for work deserve it and are obviously overwhelmed by the amount of work that is presented to them. This property is the WORSE MANAGED HILTON PROPERTY I have ever had the displeasure of staying!