Guest User
January 31, 2023
I love to stay in older buildings and the rate appeared reasonable. On driving into the car park it looked lovely and very promising, however after that it went rapidly downhill. We checked in around 3pm, we were given our key to our double room, on entering it was not cleaned from the previous visitor. We were then given the key to room 5. It had a double bed (smaller than the one booked) and a zbed which we didn’t need, so not sure why it wasn’t put away?! On returning from our evening out, my partner sat on the bed, and said it felt lumpy, the base is actually broken. So not at all comfortable. The place seems very neglected, the room was dusty, stained curtains, not hung correctly, cracked bath panel, dirty poorly applied grouting. No real sense of customer service. Breakfast good options, basic but ok. At no point throughout our stay did anyone ask if everything was ok? Probably because they know the answer they would get.