The Goodwin

I recently stayed at The Goodwin Hotel on a work trip and was very pleased with the property. As someone who worked in the frontline for Hospitality for 5+ years I can easily say the entire staff treated not only myself, but every single one of my colleagues like family. I checked in at around 6pm this past Monday by a very generous front desk agent Jeslynne. Upon arrival she welcomed me and my colleague Bryan to the Goodwin hotel. She knew we were staying due to work as we had the pre-existing reservation and gave us great suggestions for food and entertainment around the area. She gave us a whole breakdown on how to go to New Haven, from the train tickets to where to eat and what areas are a go to. I later found out she was the Hotel manager and was not surprised as she took really great care of us. Along with Jeslynne, Alex, Elliot and one other (Overnight FD Supervisor) wish I knew her name, but she wore glasses and was also great. Everyone was extremely kind and helpful, but with me working in valet for many years I always love talking to the face of the hotel and talk to the Valets. All were great and helpful, but Saboor was by far the nicest, coolest, and most caring person I came across. From giving me suggestions on where to go in the area and even remembering my name on 2nd day we were staying at the Hotel. I live in California and this was my first time in Connecticut, let alone the East Coast and this was by far the best trip I have ever taken, and the Goodwin Hotel Team definitely had a big impact on that. If and when I come back no question on where I will be staying. Thank you to everyone who made this trip memorable.

Historic building, modern rooms. Good central location -- river park and many restaurants close by. Staff was very helpful. The free downtown DASH bus stops across the street and was a good way to see a bit of the city. Walkable from Amtrak; there's also a DASH stop there. Complimentary breakfast was very strange -- described as "grab and go." Spoons and coffee cups not kept stocked. Wrapped muffins and wrapped croissants. Hot water but no tea bags.

I’ve now stayed at The Goodwin three times, and each visit has been exceptional. It has become my automatic first choice whenever I’m in the area. The location is incredibly convenient—an easy walk from the train station or a quick ride share—making travel seamless and stress‑free. From the moment I’m dropped at the front door, I’m greeted warmly, and that level of hospitality continues throughout my stay. The hotel is beautifully maintained, with a timeless charm and an attention to detail that truly stands out. Cleanliness is consistently excellent; every space feels fresh, cared for, and thoughtfully prepared. The rooms themselves are a highlight. Each one feels unique, with gorgeous tile floors and a shower that honestly feels like a dream—spacious, modern, and designed for pure comfort. Despite being in a central location, the rooms are remarkably quiet, offering a peaceful retreat at the end of the day. What keeps me returning, though, is the staff. They consistently go above and beyond. On my most recent visit, Bren and Peta took the time to stop and speak with me, and every interaction I’ve had with the team has felt genuine and attentive. They’re always on top of things, and it shows. For the level of service, comfort, and overall experience, The Goodwin offers exceptional value. Each stay feels elevated and memorable, and I always leave looking forward to the next visit. I can’t recommend it highly enough.

Valet parking was easy. Hotel staff was amazing and very helpful. Hotel bar was excellent. Overall stay was amazing and other restaurants were easily a walkable distance.

We had an excellent stay here — wonderful staff, beautiful rooms, comfortable beds! Highly recommend

Had an awful room on the top floor that only had one window that was maybe 2’ x 2’ big. It’s not like the hotel was sold out so I’m not sure why they put me in what was a glorified closet. I was exhausted and just didn’t have the energy to complain.

Room was spacious and clean. No desk or chair in the room is not great if you need to do any work. Also during our stay, at least in the room WiFi wasn’t available. Also, room wasn’t cleaned when we returned late in the afternoon so overall not a great experience. Additionally, there was no breakfast available other than a little table stocked with a few plain bagels and sad muffins. Was in a dark section in front of the bar area, leaving a ‘dingy’ impression - so we grabbed breakfast elsewhere.

This was just a quick business stay. The room was clean and spacious. The staff at the bar was super friendly