The Goodwin

I stayed with my husband and two adult kids for our third son's college graduation nearby. The excellent: Front desk staff is top notch: caring and professional and really took care of us. If not for their help in making sure we had a room that was good for us we'd have had a really rough stay. The housekeeping staff was also friendly and our room was cleaned well. Rooms are really nicely decorated, including the bathrooms. Comfortable beds, lots of fluffy fresh white towels. Brought us fresh extra duvet and fan--thank you, everyone cared about making us comfortable and we were. The less excellent: The general maintenance on a hotel that someone has clearly invested in significantly to give it a high end feel should have been better. It doesn't feel scrubbed and cleaned in public areas, and it's noticeable right away. The hallways felt just a little grimy and not fresh, the walls and furniture are a little banged but--in ways that could be repaired if there was a regular maintenance program. The grout in the bathroom could be better scrubbed--it's obviously cleaned between guests, but it needs a monthly or quarterly deeper cleaning. The brown faux fur blankets were kind of gross we immediately put them in the closet so as not. There was a prom while we were there (we thought this would be more disruptive than it was, it was fine), but the service elevator was out, the staff working the event had to use the single elevator to the 6th floor to move equipment, and the next morning the elevator floor was completely sticky, the public bathrooms were a mess, and the main floor hallway had empty glasses and garbage on the floor--why wouldn't the staff have cleaned those areas the night before? I do think this is a nice hotel, it just needs someone looking carefully at and taking pride in the cleaning details. I'm taking the time to write this review because I know the hotel does want feedback, and I think if they act on the feedback it could be a full quality level higher place to stay downtown.

This is a fantastic hotel! The room was nice and clean. The king size bed was so comfy! The blackout curtains allowed us to sleep in and I loved the complimentary late check out (12 pm!). The staff were kind and friendly. Marysol at the front desk was great!! The checkout was quick and smooth. She even showed us a list of places we could go eat and also gave us complimentary waters (which is no common these days!). Totally recommend this place!

We stayed at the Goodwin Hotel for five nights. It was my mom’s birthday… we were visiting from Southern California. Simply put, we loved staying at the Goodwin. The rooms were clean and quiet. The staff was helpful and always professional. The vibe at the hotel was modern and upbeat. We did have a problem with the air conditioner in our room and we moved rooms without issue. I did want to make a special shoutout to Marysol. She was especially kind and empathetic. She not only helped us move room, but she made a special point to compliment us as we were heading out to our party. When we returned the next day she asked how the birthday party was… and was my mom happy. Sometimes it is the little things… thank you Marysol for your kindness, it made a huge difference. 100% recommend this hotel! 100% recommend a stay in downtown Hartford.

Absolutely amazing stay at The Goodwin! From making the turn onto Hayes, the hotel is a stand out from all the modern buildings. The architecture of The Goodwin is spectacular. and from the moment we arrived it delivered beyond my expectations again and again. from the check in process all the way to our room, every detail was immaculate. The decor is spectacular. the rooms SO clean and the beds were super comfortable. All the details like the make up wipes to the microwave in the room. to the dedicated make up vanity. as someone with allergies, i appreciated all the wood flooring. As an interior designer, no space was forgotten. it was all so thoughtfully and beautifully designed. Loved the location near so many attractions and amazing restaurants. would absolutely return and highly recommend.

The fron desk and maintenance staff met out every need.

We somehow got a deal for a superior king and it was a good night with plenty of space. Glam interior, nice touches in the lobby and cozy spots for relaxing. Front desk personnel are professional and helpful. The bathroom is remodeled and large and I would duplicate in my own home. Kudos to designer. One problem, the room doors need soft close. The slamming sounds coming from halls is crazy. Way too loud and wakes you up. They need to address, it's kind of a fatal flaw.

Wonderful experience

We went to XL center. Great place to stay.

Very intriguing building.very unique hotel