Grosvenor Guest House

This place needs to be either taken over or shut down. I arrived at the property and there was no one there, the contact number for the business doesn't work so it was impossible to get hold of the owner. I sent an email but there was no response either. I called the other guest house on the same street to see if they knew the owner, after 45 minutes of walking around, knocking on the neighbours' door, and calling the other place, I found out she lives in the basement. I knocked and knocked and there was no response. I was parked outside the property and sat in my car for a further 15 minutes looking up other places to stay when I luckily saw a man come from the basement! I jumped out my car and he got the owner. I explained that i'd booked a room for 3 nights and have been waiting for an hour, and knocking on her door. She didn't apologise. I wasn't even sure if she knew i was arriving, she said she couldn't access her emails because her phone was stolen, i regret asking how, someone broke into the property and stole it. You can imagine how safe i felt then! She then told me that she hadn't received any money from me, she asked me who i had paid and that I need to call ******* to find out who the money was sent to, I was not going to do her job for her. I showed her the bank transaction and the confirmation emails i had been sent, she then proceed to ask me to pay her for a nights stay and she will come to see me the next day, i refused as i had already paid. She gave me a key to my room, and i stayed for 2 nights and never saw the owner again.

I only stayed at The Grosvenor 2 nights. I didnt find the guest house as advertised. There were ****s growing on the outside steps. The room was so so. The toilet in the bathroom was only held to the floor with one bolt. I think carpeting could have been shampooed. The proprietor was pleasant enough.

The property needs updating, the shower leaks, the toilet seats are broken and there were no staff present. We came back home very badly bitten.

The host was acomodating and really helpful. Easily accessible via texts. We never actually saw her. Room was prepared for us and welcoming, refreshments were available on arrival and kid found little fridge greaf. Some little things in there that makes the room not be worth 10/10 like little TV never working or shower leaking so needing to use one of towels to make sure we don't drown neighbours, but we would return providing that the order becomes easier. Unsure if I'd book via ********** again as price offered was different from actual price. Overall 8/10, would return and recommend. Trip was great and placement was great as very easy access to amenities and near enough the beach.

They accepted my booking, I then travelled 3 hours to stay there. I rang on the doorbell, no answer. I rang the number, no answer. I messaged on Airbnb, no answer. I emailed, an answer! Two sentences, heavy typos saying they wouldn't let me in and refusing to offer any money back. It left me on the street that night and looking at other reviews here and on Google I can see I'm not the only person this has happened to. Avoid this place at all costs, they are con artists.

Enjoyed trip. Good value, two rooms in one hotel room purchase. As there was a double and twin. Within easy reach of station and bus station .fridge was surprise bonus , as it's a hotel, has all necessities, eg iron etc

We have stayed here many times never had any problems rooms are always clean nice bathroom tea and coffee in the room would recommend staying here

DO NOT STAY HERE - the owner is dishonest and has charged us twice. Payments are processed by the property guaranteed by a credit card. The price was £210 upon booking with ***********. We were charged £240 when checking in and then online payment was taken when we checked out. Three weeks later and no refund or contact from the owner, and *********** seem unable to do anything about it either. BE WARNED.

The scariest and dirtiest place I have ever been in my entire life. nails on the bedside table. dust everywhere, and a heavy smell of smoke in the shower, probably someone before smoked in the shower. to cover the smell a chemical perfume it’s been used so I couldn’t breathe. a young woman opened the door (she even didn’t check who I was) and for all the time she talked to me she was digging in her nose with a finger. nobody told me anything about how to go in and out, how to use the front door and how to check out. Horror movie