Thongmanee Hotel

พนักงานยิ้มแย้มแจ่มใส บริการดี

On the day of check-in, the air conditioner in the first room they assigned me could not be turned on. There were ants and the water from the shower head was very weak. After reporting it, they immediately arranged another room on a higher floor. The new room was fine at the time, so I accepted it, but that night I found that there was a problem in the room. There were ants in the bathroom and room, but the situation was not serious, so I didn't report it. However, on the last night, I found small bugs on the bed and crawling on the floor, and there were even cockroaches. I immediately took a photo to report it, and their staff also offered to help me move to another room because it was already there. It was very late, so I said that I could just change the sheets. Their staff was also very active in assisting them. When they came to change the room, they suggested that I change to the next room and let me visit first and then decide. But as soon as I entered the bathroom, cockroaches appeared again the next morning. I was about to check out, so I just left the original room and let them change the sheets. Their staff's service was absolutely flawless and their service attitude and response were very good. They were very proactive in helping me solve my problem. However, the sanitary environment is really poor and the bathroom also smells bad. This experience was very bad.

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