Mercure Hatfield Oak Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hatfield
Mercure Hatfield Oak Hotel
Health Protected
Roehyde Way, Hatfield, AL10 9AF, United Kingdom
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With a stay at Mercure Hatfield Oak, you'll be centrally located in Hatfield, a 5-minute walk from University of Hertfordshire and a 2-minute drive from The Galleria. This hotel is 4.5 mi (7.3 km) from Hatfield House and 8.1 mi (13.1 km) from Elstree Film Studios.Show More
We Price Match
3.6/5Cleanliness: 3.6
All 68 Reviews
Amenities
Fitness RoomParkingFreeBarRestaurantMeeting RoomFreeLuggage StorageWake-Up Call24-Hour Front DeskWi-Fi in Public Areas
All Amenities
Surroundings
Airport: London Luton Airport
(30.5 km)
Airport: London Heathrow Airport
(47.5 km)
Train: Hatfield Railway Station
(4.5 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
5
Privilege King Room
1 King bed
Free Wi-Fi
Non-smoking
Private Toilet
Daily Housekeeping
Slippers
Desk
Check Availability
5
Standard Room with Double Bed
1 Double bed
Free Wi-Fi
Non-smoking
Private Toilet
Daily Housekeeping
Slippers
Desk
Check Availability
5
Junior King Suite with Sofa
1 King bed
Free Wi-Fi
Non-smoking
Private Toilet
Daily Housekeeping
Slippers
Desk
Check Availability
7
Standard Room with 2 Single Beds
2 Single bed
Free Wi-Fi
Non-smoking
Private Toilet
Daily Housekeeping
Slippers
Desk
Check Availability
Guest Reviews(68)
3.6/5
Verified Reviews- Cleanliness3.6
- Amenities3.6
- Location3.6
- Service3.6
Peter
November 11, 2022
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
James
December 24, 2022
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Gerry
December 16, 2022
Decent stay for three star hotel
but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was
also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Graham
December 5, 2022
Very chaotic.
Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage.
Duty manager was neither on duty nor even onsite or anywhere nearby.
Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms.
No sign of a backup plan, either.
It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night.
Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again?
It was a shambles - I'd have to be feeling desperate before going there again.
Jason
October 17, 2022
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Steven T
October 25, 2022
Nobody informed regular hotel guests that a giant party was going to be happening during our stay.
The regular food and bar service was closed to regular guests unannounced.
The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television.
They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd.
When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on.
Some of the party guests became rude and threatening.
We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Guest User
December 13, 2022
The girls who I believe where named Orla and Amy are very professional and made me feel very comfortable with being at the hotel with my 2 children and should be praised and noticed by management. They also helped on request with a smile and care and offered to adapt menu in order to cater for the family this was only done with Orla using her eniciative and thinking outside the box. THANKYOU so much girls .
Verified traveler
May 26, 2021
Comfortable bed, clean and friendly
Verified traveler
June 25, 2021
******* double booked me and I had to check in another hotel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, extra beds can be added, but cots cannot be added.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | £13.95 (approx. CAD 23.95) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.6/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 1980
- Renovated: 2017
- Number of Rooms: 85
With a stay at Mercure Hatfield Oak, you'll be centrally located in Hatfield, a 5-minute walk from University of Hertfordshire and a 2-minute drive from The Galleria. This hotel is 4.5 mi (7.3 km) from Hatfield House and 8.1 mi (13.1 km) from Elstree Film Studios.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hatfield? This hotel has 3078 square feet (286 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 85 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hatfield? This hotel has 3078 square feet (286 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 85 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Services & Amenities
Most popular business facilities
Fitness Room
ParkingFree
Bar
Restaurant
Meeting RoomFree
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public Areas
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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