Guest User
January 31, 2023
After having booked almost a month in advance, upon arriving at the premises, they tell us that the pool is not working (which they should have notified in advance) and also that there is no electricity in the facility and that they do not guarantee that it will return during the period of stay. The workers themselves who recommend that I change/cancel the reservation, which is not possible due to the cancellation policy of the entity with which I have reserved. I have had to spend days insisting that they send an email explaining the situation and thus be able to request my return, and when I finally receive it, it is totally disrespectful, because nowhere do they explain the true cause and show how if we decided not stay I would appreciate if, if they do not have the conditions to provide a service, they simply do not provide it, instead of wasting people's time and causing bad times.
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