Best Western Merrimack Valley

This was TERRIBLE. There were only 2 towels in our room. we tried calling front desk and no one answered the phone. I walked to front desk requested more towels and i was told they were super busy and was going to be a while. 1 1/2 hours later i went there again and i was told they wrote down the incorrect room number and gave the 2 towels away to another room. 20 minutes later someone came in with 2 hand towels so my kids could shows. AWFUL!

We were very hesitant to stay here at first...after reading all the negative reviews online. But here's the best part, it was just fine and clean & breakfast was okay. They are building a brand new hotel in the back. Which will be very new & modern.

Staff was friendly, but the hotel itself was poorly maintained. The front door said it needed a key card to get in and wasn't even locked at night. Our nonsmoking room smelled like smoke to the point we had to sleep with the windows open and we were on the first floor. The rugs looked like they hadn't been cleaned in years.

Chris was excellent in helping me get a room for the second night after being sold out. A light bulb was out in my room and the nighttime staff was quick to change it. I liked that there was coffee decaf and regular 24/7 in the lobby for every guest.

We had a terrible stay here. Water damage everywhere, STENCH beyond belief which is poorly masked by cleaning supplies. Stains everywhere. Worried about mold. Wall paper peeling off the walls. Window broken. Bed lumpy. Pillows are small weird squares. Room is in a basement with no elevator access.

the amount of noise, dust and dirtiness did not equal what i paid. The floors were carpet and i can still see the dust, definitely around the edges, the walls were VERY stained and dirty!! It was a non smoking room, soon as you walked in the room all you smell is cigarettes covered by air spray.

The worst hotel I've been in the 30+ YEARS There are 2 hotels in this town - A Hampton and a Best Western. The Hampton was sold out. Stayed in numerous Best Westerns across the country, didn't think twice . I arrived very late due to travel delays (11p) Lobby is very dated, Desk attendant - lazy, Got to my room - yes - like other reviews, in a basement without an elevator. Room - dreary, wallpaper peeling whole room in need of renovation. I was too exhausted to battle with the lazy staff to change room. And now after changing reading reviews, I doubt my experience would be different anywhere on property. When I pulled down the bed cover, there wasn't any sheets, just a quilted mattress cover? Checked the other bed same thing. So a fully made up bed, with a thin blanket that had 3 jobs - it was a quilt, a top sheet and a bottom sheet. I called the front desk and was told that is how Best Western Standards are. That what I was lookin at was not a a mattress cover , but a bottom sheet, and the thin blanket was the top sheet. ***? I took lots of pictures, comptemplated driving 20 minutes away at midnight for close to $300. So I swiped the blanket from bed #2 to use. I came to this page to write my review to warn others...I wish I has read these reviews first. I also see remarks from management about 'under construction'? I saw some piles of dirt behind the building - no evidence of active construction. Oh and they have the nerve to charge $165 a night!!! This quality is something you'd expect in a $39 motel. Feeling ripped off, disappointed and lost faith in a fairly reputable hotel chain - Best Western. I understand that some of these places are franchises - but shame on Best Western to not ensure quaility standards are not maintained. And judging by the reviews here , it's been going on a long time.

Our room was old. Ants in the carpet. We stayed in a dog friendly room and we had to keep cleaning and moving dog dish due to ants. Spoke to desk about ants and having our room cleaned twice and was not done. Wallpaper coming off Walls and ceilings had stains. Maybe was smoke?. Will not recommend

Water damage everywhere. Mold everywhere. Wall paper falling off of the walls from water. Nose snot on the walls. Soaking wet rug. Hard to breath upon entering the building. I cancelled the stay. I was refunded by the desk clerk, then charged again after the fact