Castle Kama'Ole Sands

Nice

Check in and out was fast and easy. Concierge was very helpful. Very appreciative to see that the property had an elevator! The only problem we came across was with the living room tv. We couldn’t change the channel, so we could only watch Netflix. We had to watch the superbowl in the room

The office staff was not interested in providing good service.

Location was great. Property clean.

Nice pool recreation area beautiful property

property location to beach and shopping was good. pool and grounds good. unit had potential but lacked maintenances and cleanliness. washer and dryer not working.shower left puddle on bathroom floor. dishwasher suspect. sliding door to lanai malfunctioning lock. sliding screen to lanai did NOT slide. floor o dirty it left feet black. unit needed TLC.

The stay was great. We had great access to the beach across the street. Everything was pretty much within walking distance to the condo. We felt like we were at home.

The property was very nice, the room needed updates, there were broken and loose floor tiles and the floors were filthy. They ask you to remove your shoes but the floors were so dirty walking in socks or bare foot meant having black feet/socks. The resort was good about addressing other concerns we had but because it’s an owner situation there wasn’t much they could do. But I ended up having to clean the floors myself it was so bad, not something I wanted to do on vacation. Plus we had portable air conditioners which none of them worked so we just ended up opening as many windows as we could and keeping the fans provided going. But it was good that we couldn’t use one air conditioner as it was installed to vent out on the lanai, which would have made using that a not pleasant experience. We did have a good view, partial ocean, mountain and garden. Was an easy walk to the beach which was beautiful, lots of close by shopping and restaurants. Had a full kitchen so that was great and access to grills and picnic, only could have used better kitchen utensils for cooking and preparing meals (better knives, cutting boards, mixing bowls, etc) but we made due and had a good time.