Hotel Wailea, Relais & Châteaux - Adults Only

Okay hotel with some problems. Location is fine, but the shuttles are unreliable and often have wait times. The pond behind our room was very dirty. I was also overcharged by 200 which required me calling the hotel. On the positive, the restaurant was good and the room was pleasant. The pool area was nice too. I'm not sure I would stay here again unless things improved.

From arrival to departure, this was the best experience I’ve had. The grounds are beautiful and meticulously maintained. The room was spacious and comfortable. All of the staff were friendly, polite and super accommodating. At every opportunity, they went above and beyond all expectations, throwing in dozens of “little touches” that just made us feel welcomed and special. I can honestly say that I’ve never stayed anywhere better!

I love this hotel for 4 reasons. 1. It is not on the beach with 500k people wandering around, being loud and trashy. 2. it has the best views of all of Wailea because it's up on the hill above everything else. 3. the restaurants are excellent ( not just "The Restaurant". Yes, that's the name of one of them). 4. It is its own private enclave that is kinda quirky with good style. I could sit on my lanai all day long and watch the weather move across Molokini and the West Maui mountains. I stayed in the Celebration suite (I kind of wish there was a nicer/larger presidential, etc. suite, but I didn't see one available). It was well-appointed and comfortable, the bed was comfortable, the water pressure was strong, the internet was fast enough and stable enough to do some teams and Zoom calls and drinks at the restaurant, and the birdcage was done well. I have no real complaints.

The staff is fantastic. Great restaurant, quit hotel, room five stars, architecture of the hotel amazing

This property is spectacular! The decor and ambiance are beautiful, the service is professional yet laidback, and the views are stunning! We made 5pm reservations for to enjoy sunset views at the Bird Cage lounge. We enjoyed a couple of drinks from their bird themed cocktail list paired with some delicious appetizers. And yes, the Bird Cage lives up to it's name! The lovebirds provided plenty of song and entertainment! Our visit may have been quick, but it was definitely memorable!

Awesome place to stay, everything was amazing. The room was beautiful and spacious with a beautiful view of the ocean. The bar and restaurant were excellent and the pool and pool service was awesome.

Hotel Wailea was unlike anything we had ever experienced. The best hotel we have ever stayed at, hands down bar none. From the service to the setting, it was perfection. I remember worrying when we booked that we might regret not being up against the ocean; I didn't regret it a single time. The views from our room were breathtaking. If anything, you feel more connected to the ocean because you're looking out on it and taking it all in. We watched the sunset every night from the pool/birdcage area with beautiful rainbow parakeets circling our heads. It's just unreal!! The hotel feels like it's built into the land, so you're immersed in the beauty of Maui instead of feeling like a tiny room in a massive hotel on a golf co**** (like you do at some of the ther resorts). The flora and fauna surround you and you completely unplug. The food is also significantly better than any of the other resort food we encountered (though if you're going to Maui, do make time to go to Tin Roof - the chicken sando is insane!). The Hotel Wailea pool setting is gorgeous and tucked away from the wind, which means you can spend afternoons there when it's too windy on the beaches. Do not miss the Pina Colada! The pool staff made our memories by the pool so special. We spent hours there. That said, we also loved the Defender service where they pick you up in awesome new Defenders and drive you down to any beach you want at any time. We woke up every morning and snorkeled a new beach from about 8am-10am. We also took advantage of all the beach gear and used their coolers, chairs, umbrellas and more to improve our beach experience. So great not to have to haul or buy that stuff ourselves. The staff could not have been kinder and more accommodating. They went so above and beyond! We were recovering from a sad loss on our trip and the staff actually signed a book for us wishing us well that we keep on our coffee table and look at weekly. I mean!!! Even the room cleaning service was above and beyond, with a wonderful turn down service every night that made me look forward to curling up in those big, comfy beds. I truly cannot say enough good things about this hotel. I always have feedback, and I have no feedback. It was perfect. 10/10. We will never stay anywhere else on Maui again. Thank you.