Comfort Inn & Suites Hawthorne

Staff horrible

As a walker it is a hard place to stay. Even to get to the medical appointment, i had to walk through the brush to get next door, no sidewalks. 😂

Staff - excellent ... Pool - awesome ... Hot Breakfast ... really good ... Room Comfort ... exceeded expectations ... My wife and I both agreed this was a great hotel that bent over backwards to accomodate us ... The manager took time to chat with us and was extremely personable ... I can almost not believe they call it a "two-star" hotel as it seemed far better to us than many 3-star hotels we've stayed in. Oh - and the location was perfect for us (traveling north from Jersey to New England) - - just off the Saw Mill River Pkwy and not far from the Taconic Pkwy (which we also had to travel) ... There were nearby restaurants of various types - - everything just seemed to fall into place so nicely after a day of pretty exhausting highway driving ... The price was a bargain, too, in comparison with other hotels in the Tarrytown and other areas ...

I guess we expected more due to price. Strictly average hotel with a decor vibe that felt like the country duck theme so popular in the late 80s. Room was clean and rather quiet though the window faced the parking lot. All the bed linen had the room number written on it using a black permanent marker. All the bed pillows had plastic outer covers, like the kind you find in hospitals. I’m sure they’re much easier to keep clean than a typical pillow, but they make for an uncomfortable night of sleep. Every time one of us would move our head, the plastic on the pillows would crackle. Sheets and blanket were clean and soft, but blanket was thin like it had been washed too many times and the batting/filling had lost its loft and fluffiness. We had to compensate by turning up the thermostat as the guy at the front desk said they didn’t give guests extra blankets. That was a first. He was in a bad mood all around and was snappish with every guest. He was in shift the next morning as well when we checked out. Refused to print us a receipt and told us to contact the hotel online to ask for one. The breakfast area attendant however was a compete ray of sunshine. Super friendly, very sweet, and did her utmost to make sure every person who came in for food or coffee was taken care of. We didn’t get a chance to catch her name, but whomever she is - please Comfort Inn, give her a raise!

Great staff great property clean rooms

Was clean and nice

The room was very clean and the hotel itself looked very clean. Beds were comfortable and the room was very spacious. I would definitely recommend this hotel to anyone staying in this area.

Comfortable