Guest User
October 12, 2023
We popped in just before 7:30 on a Wednesday night wanting something to eat. The lady with short hair and glasses working behind the bar wasn't the friendliest or welcoming of staff I'd met during my last 10 days in Cornwall. Anyway I ordered rump steak medium and my husband ordered the beef lasagne. When the food was served, my husband had been given a vegetable lasagne instead of the meat one ordered. He went to see the lady behind the who said that the chef had ran out so that's what you have been given. No option for anything else or anything. My steak was not cooked medium but instead rare, and peas were stone cold. When the said bar lady came over to the table I said how disappointed we were and asked why we were not given the choice for something else off of the menu. She simply said she just serves the food, its nothing to do with her and only relays what's given from the kitchen. I said an apology would have been nice and that someone should have taken ownership of the situation. Clearly she couldn't care less, after all we had already paid. She done nothing to rectify the situation and did not even apologise. Infact her response was which was actually more like a threat was that if we stick around long enough we could meet the landlord. So we finished our drink and left. It is a basic to order and get the correct item but it would seem they will just serve you anything here no matter what you ordered.