Castle Serviced Apartments

AGODA have let my teenage son and his mate down. Dec the 31st check in for a booking that was made and paid for 3 months ago. Only hours before our 18 yrs old son went to book in he read and email from AGODA saying that his booking will be refunded because the apartments have closed permanently. Refund will not be available to our son asap, how did you think he went getting accommodation in the heart of Sydney on New Years Eve. Sitting in the gutter overwhelmed with no where to go. All available accommodation was over $900 p/n. He had only saved so much for his trip. So neglectful of AGODA for not contacting him and any other effected customers asap when property closed. Will never be booking through agoda again. Go directly through the property.

Arrived. No Reception area. Rang phone number. No answer. Phoned again and left message. No reply. Messaged Agoda Booking. They couldnt get anyone. Sat for 2 and half hours in foyer with no answers. Eventually told by Agoda to find our own alternative accomodation and wont get our refund for over 30 days. What if we didnt have enough money for another booking which was on their site anyway???? We are disability pensioners and had to walk with luggage to another hotel. Shouldnt Agoda have transferred our credit to the next booking?? Please never book in to Castle Apartments. We never got a call back from their "Reception".

They don't respond on email, their phone is disconnected, there is no reception, it's effectively an office block. They take your money, but when you need to cancel because of lock downs, they can't be heard. DO NOT Trust Castle Serviced Apartments. Agoda will take your money and provide zero service. The photos online are not the real property. Be warned or be dissappointed.