Ruth was the most helpful and accommodating hotel staff member I have ever had the pleasure of meeting. I had several requests including the floor I wanted to stay on, the type of room I would prefer and even asked for an adjoining room all at check in (as why would I ever plan ahead?) and she not only made it all happen, she did it with a smile on her face. It was Ruth that made my experience at this hotel the best it could possibly be! Superb customer service!