Hampton Inn & Suites Hazard

From checking in to checking out, the staff were attentive and friendly. Even a little lunch bag was available on our departure with a bagel, spreads, apple and a bottle of watter. A nice little gesture we thought. The breakfast, however, was very disappointing. Pre-made omelette kept warm, the sausage and potatoes needed re-warming fortunately there was a microwave oven hand. The selection of fruit was poor as the yoghurt selection. All served on paper plates and plastic utensils. Surely it is cheaper and better for the environment to use wasshable crockery and cutlery. I need to finish on a positive note, the oats were nicely prepared.

We had above excellent service. The ladies and gentleman at the front desk were so friendly and nice. The sheets on the bed were so clean and crisp that you could smell the freshness. Breakfast was also great. This will be our choice of stay when coming in for the holidays to visit family.

This is the only place in Hazard worth staying at. Always clean. Only complaint is that we booked a handicap room and they are always on the 2nd and 3rd floors??? Stop doing that people that designed this hotel. Handicap rooms should always be on the first floor!!

Great stay. From the moment we walked and Kendra Miller (front desk) met us with a nice smile and asked how she could help us, everything was great. We have 3 kids, so we needed 2 connecting rooms. Kendra got us set up and even got us a roll away bed, since 1 of the rooms only had 2 bed. Everything was clean, well kept, and the beds were comfortable. Would definitely recommend. Also, breakfast was good.

We love staying at Hampton Inns as they are consistently a great stay. Our room was very clean and comfortable. The breakfast had a wide variety of items to choose from. The pool was great! All the staff were welcoming and helpful. Would definitely recommend.

Becky at the front desk was so amazing! Patient and kind. She helped our large group get settled in despite a number of issues. Room was clean and accommodating and hotel was receiving some exterior work but the inside was fresh and welcoming

The general manager, Justin Combs, encouraged me to give this rating. My sister and I stayed at the Hampton in Hazard for several days during October and early November. The hotel was close to the hospital, and we hoped, because it was a Hilton, it would be nice. My sister, had booked several nights. During the last week, she was made to move her room 3 times-one time, in particular, to the exact same type of room. We just scratched our head. Each time, she checked out at 11, took her bag to her car in the parking lot, and rechecked in by 3PM. We didn't say anything at the time and despite these kind of mistakes (which would have never happened nor have they at any other Hilton I have been in or decent hotel for that matter) everyone had been very nice, decent breakfast, yes- the clocks were all wrong in every single of the many rooms we stayed in because we were constantly moved, the pillows were flat as pancakes, the towels scratchy and not sufficient, and the shampoo and soap bottles always empty, but no one had been rude. ( And if no one had been rude, I would have kept all of these true facts to myself. )So before I left, I went up to the front desk to be nice and let them know about the rooms-not wanting anything and assuming they had committed some unaware clueless and honest mistakes. The young woman was nice enough and got the very young "general manager." I approached him calmly and he continued to escalate things and be combative, explaining how it is completely normal to play musical rooms like that while in a hotel. It was honestly something I have never witnessed. We only wanted a, "I am so sorry; I didn't realize." He told me his name was "Justin Combs" and encouraged me to leave him a poor review. So until more training occurs, I would go to the Holiday Express down the street.

I took my mom to her 56 High School reunion in the area and chose to stay at the Hampton Inn in Hazard. First because of Hilton's usual excellence service and hotel. I will say that the check-in was a breeze and Jarrett was really sweet. He did all he could to try and help me out with the few situations that popped up (nothing major or that couldn't be resolved). In our room our microwave didn't function properly, I reported it, of course it was late and didn't ask for an immediate fix. I just used the one downstairs in the breakfast area. As for the rest of the room it was nice and clean. The beds were comfortable. My only complaint was the breakfast. To begin nothing was stocked. I get that the hotel had a lot of people staying, but the area looked to be lacking. The counters had not been wiped down. Food was out of stock and I never saw them bringing more out. The waffle station was a hot mess. The waffles were sticking, because they didn't set the spray out. Not to mention the waffle batter was a little too thick for coming out of the dispenser and for pouring out of the cup. The drink dispenser had the lines crossed or they put the wrong sign over the spigot. I went to apple juice and got strawberry kiwi water. There was not bread for toast, not biscuits and the gravy was like water. They did have eggs and sausage and yogurt. The cereal was empty as well. I did talk with the person inside the breakfast area and they did bring me a box of cereal.

The staff were friendly, informative and helpful. The room was clean and comfortable, the hotel was just as we would expect. The location is convenient to town. Best sleep I had after a long day of travel. Thank you for a great experience.