I was supposed to fly from Cleveland back home to Florida and my flight was cancelled. My only solution to get back home as quickly as possible, was to rent a car, drive down to Cincinnati, and take a flight next day at 6AM. I arrived to Cincinnati at midnight and immediately headed to this hotel for a quick shut eye (4 hrs of shut eye). I only waited a couple of minutes and Troy picked me up with the shuttle from the car return center at the airport. The hotel is right around the corner! Upon arrival to the hotel, I was greeted by Yvette. Unfortunetaly, the hotel was fully booked and I didn’t really have many options given the hour but Troy and Yvette are the true definition of what real hospitality is all about. They offered me a pillow, cookies, some water, and allowed me to rest in a secluded area of the lobby until having to head back to the airport. They never hesitated to help me and Troy even offered to wake me up in case I dozed off so I don’t risk missing my flight (I had just driven 4 hours in the rain). I am a Hilton Honors member and honestly, after this experience with Troy and Yvette, I will never book anywhere else. They were so kind I couldn’t wait to share this here. I’m writing this as I rest in the lobby… even if just for 3 hours. Thank you both Troy and Yvette!