Fairfield Inn & Suites by Marriott Helena North

Staff of front desk is helpful and friendly. Breakfast is standard. However, the hotel is dated and need renovation.

Clean

Great property with recent renovations!

Staff was friendl, check in quick. Room and facility very clean...good breakfast. Highly recommend. Right off the interstate, and pretty centrally located to any place you may want to go in Helena. Would stay again.

The positives: The lady that checked us in was very kind and friendly. The hotel was conveniently located in a safe area of town. Breakfast was good with lots of options. The rooms were a good size with comfortable beds. I liked that the pool was no deeper than 5 feet. Shellie’s is a really good restaurant and right across the parking lot, and it’s open 24 hours. The negatives: the hot tub was quite dirty and the jets didn’t work, which was very disappointing. The pool area had a very strong chemical smell and was not well attended (we had to go looking for towels as there were no clean ones and the bathroom had no toilet paper for two days in a row). Our room was missed for housekeeping. There was a partial wall behind the door to our room. When we entered, we swung the door wide to make room for the luggage cart and it bounced off the hidden wall, hitting me in the elbow and splitting it open. In summary, the people were lovely, but I think they might be short-staffed for their cleaning staff.

Overpriced and air conditioning was not worried. Picture does not match what you see online

Our experience was unfortunately less than awesome! Our original room had a bathroom door that did not close properly & the window had been warped from heat. Unfortunately, it was an extremely cold weekend and the gap between the window and the frame was allowing cold air in constantly. The first morning we woke up, the hot water was not hot and luke warm at best. The final straw for us to ask for a room change were the ants that were crawling in the bathroom and near the closet. The staff was wonderful in attempting to help, but she was new and was not able to do much. The room we were relocated to was fine, but except the door did not close or lock properly… we tried to be very understanding as we realize the temperatures were horrible and unusual, but the original room was not acceptable at any time of year and should not have been in use. Definitely will not return ☹️…

No hot water for shower. The room got up to 90 degrees couldn't turn heat off.