Verified traveler
February 11, 2024
The only positive is the staff!
The room we were in first got flooded in the bathroom, so at 21:50 I have to run down to the reception and have to change rooms... Dirty bathroom in addition, not cozy...
The new room was not fresh at all, there was mold in the window frames and moisture damage in the bedroom, and very dirty. Have photo proof of the room. Went down again and complained about this... But now we actually couldn't bear to change rooms, it was like 11pm now... At least I got that we can get a free night as compensation, but not really hoping for the hotel in Helsingborg.
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