Forenom Aparthotel Helsinki Kamppi - Contactless Check-IN

We stayed for two nights at Forenom Aparthotel Kamppi and needless to say, the experience was less than pleasant. It’s unfortunate because it easily could have been a hassle-free stay but there were just too many inconveniences that were too had to ignore that ultimately marred our experience. Below is a detailed review with a few suggestions for improvement. I. Check In. The check in experience was complicated and confusing. We were expecting a contactless, self check-in process similar to other accommodations in Europe. But lo and behold, Forenom had to make a simple process a bit tricky. Upon arrival at the hotel, we were puzzled that a PIN code was needed in order to access the main entrance door and the elevator. We did not receive any instructions or PIN code via email, so as any confused traveler would do, we attempted to key in our Agoda booking ID multiple times without success. Frustrated, we ended up calling their call center to ask for guidance. To our surprise, we were told that the PIN code is ONLY sent out to customers who booked directly through Forenom's website. For those like me who booked through a third party site (Agoda), we really needed to call the contact center in order to get the PIN code. That was such an inconvenience. Why was there no mention of this PIN code in the instructions that we got via email? Why is there a need to call a “call center” when the experience is marketed as ‘contactless, self-check in’? What if the customer doesn't have the ability to make phone calls using mobile? Anyway, we got the PIN code from the call center agent and just shrugged it off. Suggestion for Improvement: Please inform guests via email that they need to call in order to get a PIN code to access the hotel’s main door. Guests do not like surprises – especially when they are on holiday. Better yet, provide an autocode generator to eliminate the need of making a phone call. And please don't exclude your other customers who book through third party sites. Make the PIN code generation simple and truly contactless -- trust me, nobody wants to call a call center while on holiday. If you insist, provide a landline/ dedicated phone onsite so guests can call directly without having to worry about phone charges. II. Room. The room was clean and bare bones with a functional ensuite bathroom. There was a flat screen TV which we didn't use and a surprisingly spacious desk attached to the wall. At 15 square meters and with such a low price tag, we knew what to expect and it would be very hard to disappoint us. Nevertheless, heating wasn't quite working and I can imagine how this can be challenging for guests during winter. III. Luggage/ Laundry Room. There was a luggage/ laundry room available for guests at the hotel basement but take note -- the PIN code for this room is entirely different from your room PIN code. We received email instructions that we must call an automated system to generate the PIN code for the luggage/laundry room, b