Hotel Kämp
Latest booking 13 hrs ago
The good: Pre stay communication with the hotel was done smoothly and the reception replied quickly to my email. In my email I requested an early check-in as well as a table reservation from the Brasserie restaurant. The receptionist said that the staff would do their best in order to accommodate my early check in request and booked the table from the restaurant for me. When I arrived at the hotel this was true and I was given my room at 1 pm, so 2 hours prior to standard check-in time. The receptionist who checked me in was very kind and tried to speak Swedish with me. She also remembered that I had stayed there before and said welcome back to me. She also said that it would be fine if I checked out an hour later so at 1 pm. The room was upgraded one category up from deluxe to premium deluxe. In addition, there was a greeting card from the General manager welcoming me back to Helsinki and a small box of chocolates which was a nice touch. The Spa at the hotel is absolutely fabulous and it’s a nice place to relax after a busy day. Always worth the visit. The receptionist who checked me out was very kind and remembered to welcome me back again. The bad: Overall, I had a very good stay here. There weren’t any major flaws during my stay, but there were some mistakes done by the restaurant Brasserie kitchen in my food order. However, the restaurant waiters were very kind and apologetic. They even offered me a complimentary salad while I waited for my dinner order to get corrected.
Excellent
94 Reviews