The Westin Lake Las Vegas Resort & Spa

The worst stay ever in any Marriott Property. To wit: 1. Not enough staff. Long waits for everything. Coffee line in the AM contained 15 people, one server. Not enough cleaning people. Plan on 5 PM or later unless you complain. 2. No one cleans the pool. It is plagued with discolored areas around all the drains. 3. Palm seeds are everywhere on the pool deck and when you step on them, they are quite painful. A simple leaf blowing in the AM would work but, no one to do it. 4. Existing staff is lazy and rude. They walk around a lot but do next to nothing. 5. Upper pool opens at 9 AM, lower pool (and kid's playground) opens at 10 AM because... right, no staff. 6. Lifeguards do not have a key to open the pool gates. The tall ones can reach over the gate. The shorter ones use a stick or a board to bang the handle and hope it opens. 7. Bird droppings are everywhere and are on all the furniture. If you want to sit anywhere, be sure to get a pool towel. Not until 9 AM though... no staff. So f you wish a peaceful coffee outdoors before 9, sit in the droppings. Windows, your balcony railings, your balcony, the pool deck, the furniture... seriously.. everywhere. 8. The building itself is worn and has not see maintenance in a long time. The pergola near the pool is in desperate need of painting. The marble stairs are worn, cracked and chipped. The room doors do not shut without slamming them and do not always LOCK. Room safes do not work. 9. They put large meetings OUTDOORS so a) the audience cannot see the screen due to bright sun b) the audiences could not hear and worst c) you could hear it all very clearly on the pool deck. Kiss you peace and quiet goodbye. They CLEARLY cater to groups. 10. Room cleaning.. IF YOU GET ONE is very late. Promises not kept by staff because they are low... on staff. 11. ONE valet to handle a Saturday wedding. Let us just say if there was an emergency no equipment would have gotten near this building. 12. The 'hotel manager' who sounded like a teen on the phone could care less, was without remorse, raised her voice. She did however promise a $100 off my bill (of $1,300) but you guessed it, never happened because... no care, no remorse, not enough staff. There simply is no one with any experience and certainly no care or remorse working this property. You are on your own and good luck getting coffee in the AM and getting your room cleaned. The buffet is $30/pp and even though you serve yourself, they want to be tipped. There are plenty of places to stay in Las Vegas... say there.

We had high hopes for this spot after looking at pictures and reading reviews.  Unfortunately, the property did not live up to our expectations nor the Westin reputation.   The property is well worn though not well maintained.  Everything is showing it's age and lack of maintenance.  From the non-functioing fountains filled with stagnant water and trash to the chipped and dirty paint on the doors and trim.   The property is clearly understaffed.  One attendant for check in.  One waitress serving the entire lobby bar area/patio another serving an entire restaurant, which was operating on very limited hours.  Rick's Cafe is the only sit down restaurant advertised as having breakfast, but was not open for breakfast. W e grabbed coffee from the very limited Marakesh Express and headed to patio.  The patio area is beautiful, aside from the trash and stagnant water in the fountains mentioned above.  However, there was still take out food trash and empty beer bottles from the previous night.   The pool area was very spacious.  The pool, however was cloudy and dirty.  There were a few people in the water, but we would not go in. If the water in our pooled looked like that at home, I wouldn't let anyone near it.  After spending one night, we made the decision to contact the manager and look in to moving to a different property.  The manager was apologetic and offered to make it up to us.  Unfortunately, there were just too many deficiencies for us to stay.  She was kind enough to let us out of our prepaid 6 night reservation and refunded what was due to us. The shame of it is, that the grounds are gorgeous. The lake view from the patio stunning. The staff seems to try, but there are too few of them. Management seemed overwhelmed with the staffing and facility issues.  Hopefully, they can get it back on track.  

Lovely location, food and staff! Great environment for family and dogs as well. Would love to come back again soon.

Appeared to be short of staff. Great breakfast buffet.

Great

Beautiful hotel, kind staff, wonderful pools