From the moment we checked-in to the our check-out, the hotel staff was helpful and accommodating. Mary checked us in and helped us with our air-conditioning since we had an issue turning it on. Mary greeted us with a homemade Greek drink and we had complimentary snacks in our room. The location was perfect for us as we took the ferry into Heraklion and walked about 10 minutes from the ferry dock to the hotel. I chose this hotel due to our transportation needs. Our plan was to stay one night and we needed to take the bus from Heraklion to Chania, and the Central Bus Station is right across from the hotel, which made everything easy and convenient. We also took the local bus to Knossos Palace, and the bus stop happened to be across from the hotel as well. Since we only stayed for one night, the hotel has a luggage room that we used because we wanted to tour Knossos Palace the morning we checked-out. I highly recommend this hotel to others.