Guest User
July 2, 2024
On the plus side, the rooms are spacious and comfortable. The communal areas and restaurant are very nice, and the reception staff are pleasant & helpful. However, some of the restaurant and bar staff were surly, bordering on rude. As they were young, perhaps this is due to a lack of proper training. We were disturbed on two evenings by a barking dog in a nearby room, which had been left alone by the owners. We complained to reception and they tried to contact the dog owner, but the barking & whining continued for up to an hour. Obviously the owners shoulder some blame, but so does the hotel for allowing dogs to be left unattended in rooms. Despite this, we were offered no compensation at check-out. We wrote to the hotel after the incident, but didn't even receive an answer. Very poor customer service.