Guest User
June 24, 2024
The room was comfortable except that I couldn't get the air conditioning setting to be a little less frigid. Breakfast was fine. I don't plan on ever staying at this particular hotel again because it blew my mind that they would put a 65-year old woman traveling along in the middle of the 3rd (top) floor when they knew the elevator was out. Due to this I was unable to bring in my luggage, unable to use the pool, basically stayed in my room once I got in. When I pointed this problem out upon arrival and seeing the sign, I was only offered to cancel my reservation after I had just finished paying for it. Furthermore I was stunned that they still hit me for the $150 "incidentals" charge (I'm a member, have a long history of using Choice hotels and never have incidentals charges in the end.). I know this $ comes back but truly ZERO concessions for putting me in a difficult situation. Lesson learned.