To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(165)
Positive reviews(149)
Reviews with photos/video(61)
Classy environment(41)
Easy to get around(12)
Loved the view(11)
Great air circulation(11)
Poor air conditioning(9)
Perfect for business trips(8)
Large rooms(7)
Friendly front desk staff(6)
Negative reviews(15)
Guest User
Deluxe Room (Double bed) (Bathtub)
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Location,and room are all super good. Only problem is food,. Will sure be back when in guangzhou
Response from Property: Thank you very much for choosing the Yanshan Lake Hotel and your recognition of us. We will continue to strive to do our best and look forward to your next visit. Wishing you a pleasant journey!
Guest User
Deluxe Double Room (Bathtub)
Stayed in May 2024
Family
5 review
3.2/5
Posted on May 4, 2024
It's an older hotel. Although the decoration is a bit old, it's generally clean and tidy. The room is big enough. The hotel is in a good location, right at the entrance of Dayan Mountain North Gate, which is very convenient for going up the mountain. But the main complaint is about the food. It's a holiday, so there must be a lot of people. Whether it's breakfast or buffet, the variety is poor, the management is chaotic, and the quality of tourists is not high. Under these multiple factors, the hotel's food can only be described as terrible.
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your choice and valuable comments. This stay experience did not meet your expectations. On behalf of the hotel, I would like to express my deep apologies to you. We will strengthen and improve the shortcomings and look forward to your different experience when you come back to Xiaoyan's home next time. Thank you again for your valuable comments and wish you a happy life!
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Guest User
Deluxe Room (Double bed) (Bathtub)
Stayed in Dec 2023
Other
200 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The receptionist at the front desk was warm and hospitable, and the check-in was quick. The waiter also sent welcome fruit, which is worthy of praise. The hotel environment is elegant, and it is very close to Dayan Mountain, which is convenient for sightseeing. The restaurant is large, and the breakfast variety is good.
Original TextTranslated by Google
Response from Property: Dear customer: Thank you very much for your praise of Xiaoyan! We have been committed to providing high-quality services and a comfortable environment. Your satisfaction is our greatest pursuit. We will continue to maintain an elegant environment and constantly improve facilities and services to better meet your needs. At the same time, our hotel is in a prime location with convenient transportation. It is very close to Dayan Mountain, and you can go there easily. Our restaurant offers a rich variety of breakfasts, which are delicious. I hope you can enjoy them again. Thank you again for your compliments, and we look forward to seeing you again!
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rleft
Standard 2-bed Room
Stayed in May 2024
Family
10 review
4.5/5
Great
Posted on May 6, 2024
The room was not equipped with a charging cable or storage bag, and there was no soap or hand sanitizer in the bathroom. The lobby service was also lacking, and the door card could not open the door of the room where I stayed for one night the next morning.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing our Xiaoyan Home. I apologize on behalf of the hotel for not giving you a satisfactory experience this time. If you need charging cables, soaps, etc. during your stay, please call the front desk at any time. Every member of the Xiaoyan team is happy to provide you with service. In addition, we will inspect the door card. I hope you will have a different experience next time you visit. I wish you a happy life!
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0580ye
Standard 2-bed Room
Stayed in Apr 2024
Business travelers
50 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Not bad, comfortable environment, natural oxygen bar,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given Xiaoyan great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Looking forward to your next visit, I wish you a happy life!
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Anonymous User
Deluxe Double Room (Bathtub)
Stayed in Feb 2024
Business travelers
2 review
3.5/5
Posted on Feb 17, 2024
Hygiene: The bed sheets and quilts were clean. The bathroom was not cleaned well, and there was scale on the faucet. There was a lot of scale on the floor of the shower room.
Service: The service was OK, but such a big hotel did not have tea sets, and it was charged. No ~, just simple tea bags.
Original TextTranslated by Google
Response from Property: Dear guest: Happy New Year! First of all, thank you for choosing Xiaoyanjia and your valuable advice. We will strengthen and improve some details of service. Xiaoyanjia provides black tea and green tea bags for each family member in the guest room. As for Kung Fu tea sets, Xiaoyanjia’s rooms are not equipped, but there is a tea room in the lobby of Xiaoyanjia. If you need it, you can bring your family to enjoy it. Thank you again for your choice and valuable advice. Xiaoyan team looks forward to your visit again. I wish you a happy new year and all the best~~~
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Guest User
Standard 2-bed Room
Stayed in Feb 2024
Family
5 review
3.7/5
Posted on Apr 12, 2024
I went out for a walk during the Spring Festival. The hotel is just opposite the Dayan Mountain Gate. The scenery and location are good, but it is a bit old. The TV needs to be adjusted by the staff. The air conditioner does not have hot air. It is still a bit cold during the Spring Festival in Guangdong. I asked for two quilts, but they only gave me the quilt core, which has various yellow stains and is unbearable to look at.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, thank you very much for choosing Xiaoyan's Home and for your valuable comments. Please forgive us for any shortcomings during your stay. Our Xiaoyan team will listen carefully and collect valuable comments from all guests, and strive to correct the shortcomings. We hope to bring you a different experience next time you visit. I wish you a happy family and all the best~~~
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Guest User
Deluxe Room (Double bed) (Bathtub)
Stayed in Nov 2023
Other
19 review
4.0/5
Very Good
Posted on Dec 5, 2023
Not very quiet. I'm not talking about the surrounding management of the hotel, but the noise made by other guests in the hotel. After the complaint, the hotel could not take the initiative to solve it. But in the end, I asked to change the room, and the front desk arranged it, which was better.
Although it is a four-star hotel, the service is not professional enough.
Original TextTranslated by Google
Response from Property: Thank you very much for your visit! We are deeply sorry for the noise problem caused by other guests and will continue to strengthen management to avoid such situations. At the same time, we will also work hard to improve our service level and provide you with a more comfortable accommodation experience. Thank you again for your feedback and look forward to serving you again!
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Helen li Hk
Deluxe Room (Double bed) (Bathtub)
Stayed in Oct 2023
Couples
23 review
4.0/5
Very Good
Posted on Oct 31, 2023
The room is large, well-equipped, clean, and has a nice lake view. The hotel also has a buffet breakfast, and there is a barbecue, coffee, grilled fish, and wine next to the hotel! You can climb Dayan Mountain right outside. The front desk lady also provided great service!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your choice and sincere comments! The hotel is at the foot of Dayan Mountain. It takes about 5 minutes to walk to the entrance of Dayan Mountain. There is also a Yanshan camp on the left side of the hotel lobby, which will bring you different surprises. Xiaoyan is so happy and grateful to receive your wonderful feedback on your stay! But unfortunately, we did not get your full praise for us. We work tirelessly and just want to interpret and convey a beautiful, comfortable and balanced lifestyle through our attentive service. We look forward to your experience again and leave your beautiful words! I wish you a happy life and a happy and healthy family!
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Guest User
Deluxe Room (Double bed) (Bathtub)
Stayed in Apr 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 8, 2023
The hotel gave away fruit masks, the service was good, the environment was great, and the lake view was beautiful and pleasing to the eye.
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to see your support and evaluation of the hotel! Your five-star praise is the greatest motivation for us to move forward. Come back often! Wish you: good luck!
Guest User
Deluxe Double Room (Bathtub)
Stayed in Sep 2023
Family
12 review
3.5/5
Posted on Oct 3, 2023
Facilities: It's an old hotel, the facilities are a bit old, the bathroom has a sliding door (sliding door) to save space, there is a sensor light in the closet, open the door to go to the toilet at night! The bed is really hard! !
Hygiene: It's clean, but the toilet will accumulate water
Environment: To the east, you can see the lake and mountain villa, and to the west, it will be more sunny in the afternoon. The view is not as good as to the east, and it is quite quiet
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your support of the hotel. It is our shortcoming that we failed to satisfy you. We will continue to make progress and improve ourselves, and strive to bring you a better experience next time you come. Next time you come, you can note your favorite room type and orientation, and we will arrange it in advance according to your notes. Welcome home!
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Guest User
Deluxe Room (Double bed) (Bathtub)
Stayed in Mar 2023
Business travelers
2 review
2.0/5
Posted on Mar 25, 2023
This should be the worst hotel I have ever stayed in, right? The environment of the hotel is not worthy of the price. The rooms are very old. The breakfast is terrible. The eggs are cooked yellow and black. I guess the breakfast that cannot be finished today will be put aside for tomorrow. The breakfast food is really not fresh! The window in the room is really hard to describe! The sofa is also dirty
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your timely feedback. We hope that it did not affect your mood for this trip. We are very sorry for the food and hygiene issues you reported. We have always attached great importance to the hygiene of the guest rooms and the quality of the food, and we have also invested most of our time in hygiene inspections. The situation you described this time should not have happened! We have promptly fed back the relevant issues to the relevant departments and once again strictly required the hotel staff to pay attention to the details of hygiene and food safety. Thank you for taking the time to give us your valuable suggestions! Wish you: good luck!
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Guest User
Family Friendly Room (Bathtub)
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 24, 2023
This is my third time staying in this hotel. To be honest, the experience was just so-so the first two times, but this time it gave me a brand new feeling. First of all, the lobby has been renovated, it's so gorgeous, and secondly, the hotel's canteen is quite complete. I usually have the habit of having midnight snacks, but I couldn't find anything to eat the first two times I came here. This time it was very good. There is a barbecue on the campsite next to the hotel, snacks can be provided, the environment is very good, and the variety of breakfast is also rich. I am very satisfied and will continue to come here next time~
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Yanshan Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again! Wish you all the best!
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Guest User
Deluxe Double Room (Bathtub)
Stayed in Feb 2023
Family
1 review
2.0/5
Posted on Feb 19, 2023
I suggest you don't stay there. There is no air conditioning in 25 degree weather. The staff also made many excuses. The table was covered with dust. Condoms left by previous guests were found on the sofa. The deluxe room I booked should be a special room. I can't see the lake and it is very sunny.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your pertinent comments. We are deeply sorry for your unpleasant experience during your stay. We will rectify the problem you raised immediately, strengthen the business training of our employees, and constantly demand ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable accommodation for you during your journey. We sincerely look forward to serving you again.
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Guest User
Deluxe Double Room (Bathtub)
Stayed in Feb 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 26, 2023
This is my second time to attend an event. It has changed a lot. It is much better than before. The service is better and the lobby is more spacious. The overall hygiene is also tidy. The environment is beautiful and very suitable for travel and vacation. I will bring my family here again next time. Great,
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time!