Guest User
May 23, 2024
The castle is beautiful but be aware that only the exterior walls are original. The interior was built in the late nineteenth to early twentieth century. Interior decor is a mix of antiques, good modern reproductions, and kitch. The staff were all lovely— very friendly and helpful. We had breakfast once in the restaurant on site, but were underwhelmed. My eggs Benedict was barely warm. We did not try the restaurant for dinner, but we really enjoyed the food at Buongiorno in Hexham and the Milecastle Inn. We stayed three nights. The room thermostat only worked the first night, and after that we were provided with a fan and had to leave a window open all night. We did report the problem to the front desk on both nights but it was not fixed while we were there. The bed was not the worst I’ve slept in, but it wasn’t super comfortable. There were a few other small maintenance issues present from the time we arrived, overall just showing a lack of attention to detail that one would expect for such a price-point. Overall, it was neat to stay in a castle, but I was a little disappointed at the same time. Important tip: If you plan to do laundry while on your trip, do it before you come to this area. It is very difficult to find a same-day, drop-off wash and fold service.