Guest User
July 4, 2024
We stayed at this hotel for two nights as part of road trip. Good bits first: stunning location on the North Tyne, close to Hadrians Wall, super staff very helpful, polite and friendly, interesting old building. The hotel has suffered severely from under investment and poor senior management in my opinion. The rooms are scruffy and poorly furnished, the windows were stuck shut as the window frames were rotted. We had two dinners in the restaurant. The first was roast beef, the meat was so tough to be almost inedible, the vegetables poorly prepared and cooked. Very unappealing. The second meal was a meat pie this was ok but almost certainly not made on the premises, it was supposed to be severed with broccoli but they had run out. The breakfast is buffet style. The eggs were missing one morning and congealed on the second. Fruit salad was missing but reappeared when we told the waiter. Then there were no plates. Staff were wandering around aimlessly but helpful when spoken to. There was no sign of any management trying to sort out the chaos. In all it was the worst hotel out of seven which we stayed in, all similarly priced. There were many foreign visitors, it’s a shame that they were treated to this poor view of the UK.