Kyriad Marvelous Hotel (Heyuan Wanlongcheng) Reviews

good value for money. big room. very clean

The environment of the hotel is quite good and clean. There are many pillows and it feels quite comfortable. The service attitude is also good and there is a restaurant. There are not many entertainment activities around.

The hotel service is very good and all questions are answered. The lobby is clean and smell-free, and there are free books to borrow. The parking lot is large enough and convenient to park. The room is large and has a constant temperature system to maintain the indoor temperature at 24 degrees. I slept very comfortably. I will come again.

Yes, the environmental and sanitary conditions meet the requirements. It is relatively quiet and suitable for rest.

I have to stay here every time. The front desk service is very good and the sanitation is very clean. Highly recommended. There are surprises every time you stay. Hahaha

The overall cleanliness is okay, but the overall stay experience is really bad. We checked in at around ten o'clock in the evening. The check-in was actually very fast, and they said they would upgrade our room for free. After checking in, I heard voices coming from the room intermittently. I simply thought the sound insulation was poor. In addition, the hot water temperature is not stable. The central air conditioner in the room cannot adjust the temperature and all rooms are the same. I checked into the hotel just to rest, but I felt like there were voices talking next door all night long. At 7 o'clock in the morning, there was an activity upstairs and downstairs. There was very loud stomping, laughing and talking. It lasted for almost half an hour. I couldn't stand it and called the front desk, saying that they were picking up a bride... We can understand it, but why did they arrange it for us? What about staying here? Or is it the so-called upgrade? I was a light sleeper, and my mood was ruined all morning. I endured it until the pick-up event was completely over, and then I started to rest at 8 o'clock in the morning. We quarreled for about an hour. Ineffective communication with the front desk, and the feedback the front desk manager gave after check-out was that the unfamiliar front desk staff who checked in last night did bad things with good intentions...a typical example of shirking responsibility when an accident occurs, and an all-purpose temporary worker. I think this is the hotel's dereliction of duty. It failed to detect and deal with the problem in time, but did nothing. After we gave serious feedback afterwards, we realized that we should give small compensation to save it. All I want is an attitude. As long as I'm reminded of the noise when I check in, I don't think it's a big deal. This is a problem with hotel management. As a chain hotel, I personally do not recommend this hotel.

The service is poor. The attitude at the front desk is very bad. I am not familiar with the business when issuing invoices. The room hygiene is extremely poor. There is phlegm on the floor. It's just terrible.

Not feeling great

The projection equipment in the movie room is good, but the room cannot connect to wifi and cannot cast the screen. There were too many members using the membership account for a while and it was impossible to watch the movie. The air conditioner in the room was not cold. I forgot to give the breakfast coupon. The experience was average.

The Speechless Incident, I didn’t expect that what I saw on the news would also happen to me. After my husband and I checked in around 10pm, someone suddenly opened my door around 3:30am. Fortunately, my double lock was stuck, and the person kept yelling outside to open the door. After the communication failed, I said I wanted to call the police but the other party refused to leave and harassed me for 20 minutes. Then the police station officers came and I dared to open the door. The other party was not even afraid of calling the police, which brought me great psychological pressure. I didn’t know who I was meeting. Afterwards, the hotel told me in the morning that the result was speechless. They told me that the front desk gave me the wrong room card, which was an understatement. Assuming that I didn't lock the door and someone came in at around 3 a.m. while I was sleeping, would this pose a great threat to my personal safety and property safety? I have three questions. First, why did the hotel randomly give my room key to others without verifying my personal information (ID card or mobile phone)? Second, the hotel explained that they gave the wrong room card. I was at 1013 and told the other party that it was 713, and one was named *** (female) and the other was ***** (male). How did the hotel give the wrong room card in this case? ? Third, the hotel management kept telling me that the front desk made an error due to fatigue late at night. Why not find the reason from their own management, instead of blaming all this ridiculous oolong incident on the front desk? ? ?

🔔Service: The hotel is very poor. It was still blowing the carpet at 12 o'clock. It took several calls to close it, which greatly affected your rest. Moreover, the hotel room is also very small. There is no shelf in the toilet. There is nowhere to put the bath towels but on the sink. , this is a hotel that you won’t come back to again once you come here, and I don’t recommend it.

升級了景觀大床，房間空很大，窗簾電動，設備都很新，床也乾淨，挺甜挺舒服的，熱水出水快，衞生做的也不錯，房間視野很好，停車也算便利，酒店大廳上檔次，沒有去體驗健身設備，好評

酒店大堂很大 休息區也很舒適 還有免費的茶飲喝 下雨了也可以借用酒店的雨傘。房間也很乾凈衞生，下次還來這！

房間很乾凈，空間很大，是一次非常舒服的旅行，希望有機會下次還能再來住！