Birch Hotel

good. just one thing. staff knock the door when i leave. should be soft knock

Great place to stay.. staff very friendly… food was great. I Would recommend

Check in easy, lady on reception extremely helpful and polite. Observations Room 8 - doorknob and lock could do with replacing, a good tug and it could probably have come off in the hand. The bed is a small double and the mattress is a cheap one. Why hotels are not all using firm memory foam mattresses is beyond me. Quality of sleep is the most important thing when away. Thankfully only had one night here as my back would have not put up with another. Pillows (qty 3) were flat and provided little or no support and had to ask for another one which was provided but no better. No telephone to call reception even though the card in the room with information on tells you about phone. Fire escape picture not in a immediate location to see and when we did find it - it was not for that room!!! No plug in the sink. Only 1 bath and 1 hand towel provided for both of us. Had to ask for another set. Shower was ok when you eventually got hot water (had to run the shower for a good 10 minutes before any hot water ran through) - the shower was rusty and the tray that you put your shower things on had been broken off which left sharp exposed edges which could cause injury. Breakfast was nice but no alternatives were offered if you didn't want mushrooms (an additional item should be offered instead). Plenty of juice and drinks available along with cereals. Now I am no snob by any means and it should not matter how much or how little you pay for your room, you should get value for money. You should be able to have a restful nights sleep but this wasn't the case for us. I mentioned this to the chap on check out and he stated he would let the owners know. Before we left, a visit to the toilets was had, the ladies - well i have never been to a bathroom where you have to squeeze into the cubicle as they are that small that they hit the toilet!! On the back of the door was an advert stating it was the best hotel to hold a wedding etc and my first reaction was really???? Sadly I would not use this hotel again.

Stayed for an event at the East lancs railway. Outside and reception nice enough. Corridors had broken glass, damp stained ceilings. A preparation for the dated, scruffy, dusty room. Shower door and cubicle broken, shower head constantly leaking with poor hot water. Broken wall lamp. Carpets old and stained. Fire alarm sensor had a bag over it which receptionist wasnt bothered about! Rubbish left in bin. Bed itself seemed clean upon inspection. First morning there was only 'continental' second morning cooled breakfast was available.

Great location with easy motorway access. Not much locally but a short taxi into town is easy to arrange. Building itself needs alittle TLC - various things broken - only small things but just needs alittle inves**ent to put right.

Breakfast was nice, staff attentive to all customers on their arrival into dining room. Room was good for price, tv, hairdryer and kettle in room. Bar area nice and well stocked. Nice hotel for cost

Night 1: Room was dusty and dirty carpet and dirty towel in bathroom on check-in! Night2: power outage in my room and one other but rest hotel ok. Staff struggled to locate tripswitches but eventually did an hour later. Radiator suddenly came on full during night and couldn’t turn down as thermostats had broken off (evidence had been broke before but stuck back on!)! Had to open window to cool room but at 0140hr the traffic noise was too much and I had close it but then couldn’t sleep due to heat and became slightly dehydrated! Night 3: came in from work and heating not fixed no one looked at it as broken thermostat still in sane place it was left and room was boiling hot! Then found cleaning sprays and cloths left on top of toilet! Asked duty manager for a change of room but they didn’t understand why and I had to insist on a move!…got a cooler room but shower just dribbled!…slept better though! Night 4: no additional issues. Check out: asked for invoice for food and drink but got given one for the room booking only! I had to just leave! Won’t be staying here again!

Booked the hotel for an anniversary, brought back fond memories. Rooms clean and tidy, restaurant was clean and food good. Not really anything to do at the hotel but wasn’t there for that. Happy with the stay and would stay again

Good easy access close to motorway. Plenty of parking. Friendly helpful staff. Bedroom quite basic, small bathroom with shower. Beds not very comfortable. Walls thin - could hear loud conversation and television from rooms either side. Breakfast cooked fresh to order and was good quality and hot. Not a lot of choice of cold items - only one type of fruit juice, two breakfast cereals, a few fresh fruits, but a good selection of yoghurts.