Itoen Hotel Inatori

OK Samsung hotel

Still OK

It was around 8pm when we arrived at the hotel. The old man who was in charge of checking us in at the front desk ignored us when he saw us standing there. He just checked the invoices by himself, and treated us as if we didn't exist. I booked the room with my Chinese passport, but we all spoke Japanese. I didn't interrupt him out of respect, but he left us there without any service attitude. Very bad experience.

The hotel is by the sea, and you can see the beautiful scenery when you wake up in the morning. There are many choices and dishes for breakfast, but they are all delicious. The staff were very helpful. We arrived in the evening and had not yet eaten. They helped us find a restaurant and even called the restaurant owner to inform the restaurant. Although the hot spring is relatively old, it is very hygienic. In addition, kimonos are also provided in the lobby for guests to pick up themselves. There are many colors, styles and sizes. The room is relatively old but feels clean so everything is acceptable. It is very close to Hejin, and it only takes 15 minutes to drive to the site to watch the cherry blossoms.

Anyway, correspondence of the front desk was the worst. Even when customers came, it was difficult to talk to them because they were looking at the computer screen. Then, when I waited for the previous customer to finish responding, I said, "I'm sorry," but he said coldly, "Wait a minute!" I'm not in a hurry, though. Rather, I felt that the person responded at his own pace, regardless of the convenience of the customer. Then, I was asked my name while I was waiting, and when I said it, they didn't seem to hear me. I thought that if this kind of sloppy customer service was okay, I could do it myself (laughs). If you are in the customer service business, wouldn't it be better to at least be a little more polite and respond? Are you fooling people? It was a series of responses that felt like I was thinking about it, so I was very annoyed. There were times when he asked me out of the blue during conversations, so I thought that it really wasn't. So, when I was paying, I was talking to the front staff next door, but I thought I should respond quickly if I had time to speak. He was inattentive, ill-mannered and disrespectful. I didn't even have the energy to say "thank you" after completing the procedure. I really regretted that I should have stopped checking in and stayed at another inn. Well, I will never stay here again, and I don't want to come to this place too much.