Itoen Hotel Inatori

還Ok的三星飯店

還是可以的

我們到店的時候已經是晚上8點左右。前台負責check- in的是一個人老頭，看見我們站在那裡也不搭理，自顧自地在那裡對發票，完全當我們不存在。我是用中國護照訂的房間，但我們都會講日語。我是出於尊重才沒有打斷他手頭的工作，但他把我們晾在那裡是絲毫沒有服務態度的體現。非常糟糕的體驗。

酒店在海邊，早上一起來就能見到美景。 早餐選擇和式具多，不過都好好吃。 工作人員很熱心，我們晚上才到還沒吃飯，他們幫我們找餐廳更致電給餐廳通知業方。 溫泉雖然比較舊不過衛生很好。另外大堂也提供和服給客人自己拿，有很多顏色款式還有不同尺碼。房間也相對比較久但感覺乾淨所以一切可以接受。 距離河津很近，15分鐘車程到達現場觀賞櫻花。

Anyway, correspondence of the front desk was the worst. Even when customers came, it was difficult to talk to them because they were looking at the computer screen. Then, when I waited for the previous customer to finish responding, I said, "I'm sorry," but he said coldly, "Wait a minute!" I'm not in a hurry, though. Rather, I felt that the person responded at his own pace, regardless of the convenience of the customer. Then, I was asked my name while I was waiting, and when I said it, they didn't seem to hear me. I thought that if this kind of sloppy customer service was okay, I could do it myself (laughs). If you are in the customer service business, wouldn't it be better to at least be a little more polite and respond? Are you fooling people? It was a series of responses that felt like I was thinking about it, so I was very annoyed. There were times when he asked me out of the blue during conversations, so I thought that it really wasn't. So, when I was paying, I was talking to the front staff next door, but I thought I should respond quickly if I had time to speak. He was inattentive, ill-mannered and disrespectful. I didn't even have the energy to say "thank you" after completing the procedure. I really regretted that I should have stopped checking in and stayed at another inn. Well, I will never stay here again, and I don't want to come to this place too much.