Fugetsu Muhen

60代夫婦で離れ棟2階に一泊した。部屋からの眺望は素晴らしく、客室露天風呂も少々お湯が熱かったが堪能できた。夕食は、最上級コースで予約していたので楽しみにしていたが　この程度で最上級？という内容だった。何より気になったのが客室のカビ臭さで 呼吸器系の持病のある方は宿泊できないと思った。モノレールやカートでの移動は楽しめたが 平日泊で2人で8万円を支払う価値は無かったと思う。

2020年以来2度目の訪問でしたが、到着してまず前回大露天風呂からのススキ越しの眺めが良かったので移動のカートをお願いしましたら『現在大露天風呂は節水の為利用出来ない』との事。 夕食は前回良かったので期待していましたが料理長が変わったのか？かなり質が落ちたなと感じました。完食出来ず。 朝食も思ったとおりの内容でした。せめて暖かい物は出来るだけ熱く提供していただきたかったです。完食出来ず。 私、飲食店経営なのでどうしても内容、味、温度を気にしてしまいます。 また冷蔵庫を開けてみると製氷室の霜が見たことも無いくらい溜まっていました。 部屋の露天風呂も中の石が剥がれコンクリートが剥き出しに…。 露天風呂に入っていると隣の部屋からタバコの匂いがして出なければならない状態でした。 せっかく山の上の空気の綺麗な場所なので残念でした。

It was an inn that I didn't want to stay even if it was free. Not worth the price at all. Neither the cleanliness nor the service is at the level of a ryokan. The food was dry and cold with no freshness. It feels like the taste should be sweet and salty. I wanted to increase the number of reviews on my way out, so I thought I was fooling myself for writing reviews because I would give you a 1000 yen off ticket.

There was not a single good place so far, and it was my first experience at a terrible inn. Probably "Uri", the cable car can only ride one pair at a time. It takes time to go back and forth, so if there are two groups in front of you, you will be kept waiting in a small waiting room for 20 minutes. During that time, the same attendant repeatedly asks, "What's your name?" I don't take notes or check the roster. Another "selling" is that self-driving carts have a whiplash impact when they start moving and when they stop. I don't know who controls how it stops, but it doesn't stop in front of the building where my room is, or it doesn't stop in the restaurant building. On the contrary, it will not move at all in a place where there is nothing. Called the front desk, no answer. No apology when I thought the valet finally came. When you try to get off, it suddenly starts moving. Even if the open-air bath is warm, the water temperature cannot be raised. Talking to the front desk doesn't change anything. The sashimi of the meal was dry. The sashimi at chain izakaya is dozens of times better. To put it bluntly, it's the worst thing ever! Low level as I have never seen the customer service of employees. Booth level for a junior high school cultural festival. Even if you tell them about your troubles, they will say "that's how it is" or "I'll report it" without apology. I don't have a piece of awareness that I'm an employee in my workplace, and I feel like I'm a part-time job. They are irresponsible, have no awareness as members of society, and are not educated. Even when I told the employee about the problem with the electric cart, I didn't apologize and just called my sleepy boss. The boss said "I'm sorry" for the first time, but he didn't even ask me, "I don't mind if you check out at 11:00 as an apology." I was stunned and told him that I would check out early in the morning because I didn't need breakfast. While I was still sleeping at 7:00 in the morning, the phone in my room rang, and a man who claimed to be the manager asked me, "I want to apologize for last night, so can I go to my room?" When I refused and went to the front desk, there was the manager, and suddenly I was dogeza. Worst since morning.