Onyado Fugetsumuhen

2020年以来2度目の訪問でしたが、到着してまず前回大露天風呂からのススキ越しの眺めが良かったので移動のカートをお願いしましたら『現在大露天風呂は節水の為利用出来ない』との事。 夕食は前回良かったので期待していましたが料理長が変わったのか？かなり質が落ちたなと感じました。完食出来ず。 朝食も思ったとおりの内容でした。せめて暖かい物は出来るだけ熱く提供していただきたかったです。完食出来ず。 私、飲食店経営なのでどうしても内容、味、温度を気にしてしまいます。 また冷蔵庫を開けてみると製氷室の霜が見たことも無いくらい溜まっていました。 部屋の露天風呂も中の石が剥がれコンクリートが剥き出しに…。 露天風呂に入っていると隣の部屋からタバコの匂いがして出なければならない状態でした。 せっかく山の上の空気の綺麗な場所なので残念でした。

I used an annex this time, and I felt that the basics of hotels, inns, and the hospitality industry have been largely lost. First, take a bath. If it is sold as having an open-air bath, it has not been cleaned. It is also important to take one day at a time to perform high-pressure washing. Even if nets are installed to remove trash, the nets themselves are dirty and rusty. The floor tiles are also damaged in many places, which can also cause injuries to customers. Next is the meal. There is no menu that is worth the wait until customers move on. Also, when explaining the food, the staff members were explaining the sashimi to themselves. The direction of the silver is also wrong. A lot of basic manners are missing. If the hosts and management have good manners, the staff will inevitably be nervous, and the natural flow of the staff and the hotel will not occur. Instead of worrying about the return time of customers and meal times, we re-evaluated the important facilities, staff, and staff, and then reorganized the system to welcome the next customer. I really felt that it was better. I've traveled around the world and seen many different hotels, but as a Japanese person who brought a foreign friend with me, I was a little disappointed because Japan's meticulous manners, cleanliness, and genuine consideration were largely forgotten. . Also, since times are changing, I am disappointed that there is no option to choose between dinner and breakfast menus (at least Japanese or Western). I felt that this was possible because it was set up without any requests or requests from customers, and without any selection system. Times are changing, but I think it would be even better if we reconsidered the consideration of the Japanese people, or at least basic manners. Because it is surrounded by wonderful nature.

It was an inn that I didn't want to stay even if it was free. Not worth the price at all. Neither the cleanliness nor the service is at the level of a ryokan. The food was dry and cold with no freshness. It feels like the taste should be sweet and salty. I wanted to increase the number of reviews on my way out, so I thought I was fooling myself for writing reviews because I would give you a 1000 yen off ticket.

There was not a single good place so far, and it was my first experience at a terrible inn. Probably "Uri", the cable car can only ride one pair at a time. It takes time to go back and forth, so if there are two groups in front of you, you will be kept waiting in a small waiting room for 20 minutes. During that time, the same attendant repeatedly asks, "What's your name?" I don't take notes or check the roster. Another "selling" is that self-driving carts have a whiplash impact when they start moving and when they stop. I don't know who controls how it stops, but it doesn't stop in front of the building where my room is, or it doesn't stop in the restaurant building. On the contrary, it will not move at all in a place where there is nothing. Called the front desk, no answer. No apology when I thought the valet finally came. When you try to get off, it suddenly starts moving. Even if the open-air bath is warm, the water temperature cannot be raised. Talking to the front desk doesn't change anything. The sashimi of the meal was dry. The sashimi at chain izakaya is dozens of times better. To put it bluntly, it's the worst thing ever! Low level as I have never seen the customer service of employees. Booth level for a junior high school cultural festival. Even if you tell them about your troubles, they will say "that's how it is" or "I'll report it" without apology. I don't have a piece of awareness that I'm an employee in my workplace, and I feel like I'm a part-time job. They are irresponsible, have no awareness as members of society, and are not educated. Even when I told the employee about the problem with the electric cart, I didn't apologize and just called my sleepy boss. The boss said "I'm sorry" for the first time, but he didn't even ask me, "I don't mind if you check out at 11:00 as an apology." I was stunned and told him that I would check out early in the morning because I didn't need breakfast. While I was still sleeping at 7:00 in the morning, the phone in my room rang, and a man who claimed to be the manager asked me, "I want to apologize for last night, so can I go to my room?" When I refused and went to the front desk, there was the manager, and suddenly I was dogeza. Worst since morning.

I used it the other day. Employees are almost amateurs. It may not be educated, but since there are many young people, they will quit soon. There are several inns, but the place where I stayed was like making a room in a prefab. The supper and breakfast were cold. This is a surprise. I don't think it's an inn that costs more than 100,000 per night. Also, I was asked to press the buzzer button if something happened, but it doesn't come even if I press it many times. I think there aren't enough people. I can't handle it. How was your stay? There is no such common questionnaire anywhere in the room. It wasn't even at the front desk. In other words, it is proof that you do not listen to the opinions of customers. The owner would have such a policy. It must be thrown out even if something goes wrong. There are monorails, carts, and glamping, but they are superficial and have no contents. It's a pretty cold impression. Let's stay with a certain level of preparedness.