Hotels near Heller Nature Center in Highland Park

I stayed only one night in a 2 room suite. The room was quiet and comfortable. Each room had its own AC/heating unit and they both worked well. The free WiFi was very fast. Although I did not use the feature, you can log into one of your streaming accounts and watch it on their TV. The bed was fairly comfortable but the mattress had apparently been used for quite some time because there was a distinct depression on its right side from a lot of people sleeping there. The shower worked well but their lemon sage shampoo had a pungent smell and made my scalp sting. Having a balcony is always a nice feature. Front desk staff and the gentleman at their Bistro were all very pleasant. I had a burger and fries from the Bistro for dinner and they honestly were both quite awful. Overall, the overnight stay was quiet and comfortable and the property was kept in good shape.

Great food, great experience, I would definitely recommend this place!

The service experience of the whole Trip.com is very poor; help the boss customer book the hotel, the front desk informs the room that there is no payment, and the customer credit card directly swipes the card; half a month later, the credit card money was repeatedly deducted; fortunately, I took the accommodation order and could explain it clearly; Contact Ctrip to ask me to provide a certificate. After finally finding the certificate, I experienced three consecutive days of different customers' phone contact. The matter was still not resolved. Ctrip did not explain from beginning to end why the money did not pay the hotel, and did not explain how to compensate. What is the reason for compensation? As a result, my company could not be reimbursed, and the money could not be refunded; the whole process of check-in and booking experience was very poor; as a loyal fan of Trip.com, I was really disappointed; First of all, there is no timeliness in handling complaints, and it is not clear what the customer wishes. Different customer service calls are bombed in turn, and none can be patted; second, from beginning to end, there is no error in which link, and no compensation according to the breach; Obviously, for customer capitalism, we can't retreat if we don't live, there is no room for moderation; but Trip.com is wrong, I'm sorry to solve it, and the double standard behavior of our own revolutionaryism is extremely bad! Originally thought that I was a platinum customer, the complaint will be handled more promptly, but there is no difference at all, so there is no difference between booking Trip.com, Tongcheng, and Encore, no matter your membership level is high or low; Therefore, it is recommended that you do not put the dishes in a basket, if there are cheap ones, you can find cheap ones, and the expensive ones may not be good. If there is a problem, it will avoid the weight, and the compensation that should be borne will not be responsible for itself; The customer service also said: Why didn't you call us Trip.com at that time, we will deal with it immediately, meaning that the customer did not contact you, you are not right, the responsibility is with you, hearing this is really fainted on the spot; The time difference between China and the United States, I booked a hotel, and I have to pay attention at any time. I don’t pay attention. I have to be on duty 24 hours a day like a Trip.com employee... How can this customer service be on duty... Commission Ctrip earns, you have to do things, you don’t do it is your fault! To the extreme!

Older hotel in an office park. Nothing disqualifying or egregious about his property, it’s just not up to what should be expected from a Marriott. On the positive side, the unit is sizable — the living area accommodates a queen size sleeper sofa and a desk, the double queen bedroom also has a small sitting area. The bathroom does not make good use of space. It has a full tub and a separate walk-in shower, but there’s not much space in the latter and if feels cramped. There are sliding doors between the shower area and the vanity/sink area and between the bedroom and the vanity/sink area. The way these are hung, they make a lot of noise when closed or opened- pretty annoying when traveling with kids. The carpet in the room was stained and the outside of the windows were about as dusty and grimy as I have seen in an office park Marriott. The kids liked the buffet breakfast, which is sort of a higher end version of what you get at Residence Inns — eggs/bacon/sausage/potatoes, plus a waffle maker. It was free for us due to Marriott status; I don’t know that it’s worth the twenty dollars they are charging for it otherwise. The staff at the restaurant was friendly.

This is the first time our family has had a long-term hotel stay. We are one week in and I couldn’t be more pleased with our experience here! We have a 2-bed, 2-bath suite that very much feels like a home. I wish they had these everywhere we travel. I assume it has been renovated, but the updates were done well, especially the bathrooms. I have interacted with staff members from the front desk, maintenance, and housekeeping, and they have all been exceptional. Any small issue has been quickly taken care of in a kind, friendly manner. The place felt clean upon arrival and housekeeping did a fantastic job making it feel so fresh again on cleaning day. Oh, and everyone has been properly masked. There is a coin laundry, which I would prefer something that takes a card, but it gets the job done. Breakfast is limited, of course, but very well organized. This place is a perfect mix of old-school hospitality with some modern elements. The layout feels like a little village and even the other guests have been very friendly. I’m so, so glad we decided to go with Residence Inn due to location instead of our original Airbnb plan. I would drive even further to stay here. With the popularity of Airbnb, Marriott should really consider investing even more in this hotel model!

Hotel is what you should expect from a Courtyard - clean rooms, clean Bistro, attentive staff. No waiting at the front desk for help, mobile check-in spot on (not all Marriotts have this down yet), and quick service at the Bistro. No elevator, but only a two-story location and they let you know that at check-in. All amenities in the room are clean and functional. Portillos right next door for quick eats also.

The Forester was a beautiful place to stay. The hotel has been recently updated and looks very nice. The rooms worked great for us, we were with 2 other couples and had a couch and chair in the room so we could visit with them in the evening. I would stay here again if I was in the area.

Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car.

Pros: Spacious and comfortable one-bedroom suite, quiet and convenient location, friendly staff, pleasant decor. Cons: No nearby grocery store. It's not something I say very often, but this hotel is nearly flawless. I would stay here again in a heartbeat. My one-bedroom suite was just spacious enough to feel like a small apartment with separate living and sleeping areas. My stay was four nights and I could have easily been comfortable spending another four, and another four on top of that... you get the idea. The hotel itself is quaint and warm- it doesn't have the most recent Holiday inn Express decor (which is nice) but the fireplace in the lobby and the dark wood throughout gave the property a slightly rustic look. It was a nice home-away-from-home to return to every evening. The staff was friendly and made sure to repair the toilet in the bathroom that continually ran the first night of my stay- after one day it was no longer an issue and I didn't experience any other problems throughout my stay. Speaking of bathrooms, the water pressure in the shower was exceptional. Conveniently located between trendy Wheeling, IL and I-94, the hotel's setting was quiet and I never had to travel very far to get on the way to where I was headed. My only complaint is no grocery store being in the immediate area- I feel as though I had to travel ten minutes whenever I needed something. Still, a small price to pay for such an exceptional hotel experience.

酒店周邊環境很好，寧靜舒適。開車5分鐘就有一個shopping mall, 吃的很豐富，超市消費等都不愁。酒店裡設定很好，床也舒服。