KAMENOI HOTEL SETOUCHI HIKARI Reviews

Overall was good. Only complaint about their carpet has so many dirty spots, I think they need to do deep cleaning or replace a new carpet .

Make a mistake did not noticed my booking is without a bath room in the room, have to settle shower shared bath at the onsen. Did not expect half board dinner serve Japanese set and not a buffet dinner, Thanks to the chef make changes for the dinner for my daughter which she don’t take fish meal. Thumbs up to the restaurant staff .

The facilities were old, but the room was very clean. The staff at the front desk and in the dining area were very kind. I called the front desk to confirm check-in time, but they were short-staffed and did not answer, but other than that it was perfect. I stayed alone on business. My reservation for one person was not communicated, so I was charged the hot spring tax for two people. When I explained the situation, they corrected it to one person, but I would have liked them to respond more clearly based on the guest name at the time of booking. There is a problem with trip.com's reservation specifications and I would like them to improve it.

Although the hotel is in a remote location, it seems that all the rooms are facing the seaside. In addition, the rooms have large glass windows, so you can easily see the sea view. The hotel staff are friendly and provide free ramen in the evening, which tastes pretty good. There are also hot spring facilities. Recommended to go.