Xiaoyudian0803
April 9, 2024
The key thing to understand is you are paying for the location - the waterfall, the country estate, the gated access and charming buildings. The experience is much more like an AirBnB than an hotel or resort: all very much self service. Accommodation is in a number of separate 'houses' spread along a length of driveway, and overlooking the small gorge containing at one end the waterfall and then a series of pools and a river. Depending on the amount of recent rain the falls can be very impressive. There is also a very nice river walk through bamboo gardens. Everyone we interacted with was very pleasant, but the level of service is pretty low, almost like a bunch of friends helping out rather than service matching the room price. The 'house' in which we had a room had a full kitchen and lounge. Coffee and tea was provided along with a small selection of sweet things. All very nice, but sparce. Breakfast (extra) was served on a deck overlooking the waterfall in the main building. There is little choice, and it is served late. Because of the location (20 minutes up a mostly one track road from town and then 10 to closest breakfast place) going out for breakfast is not a practical option. Every interaction from gate access to booking breakfast and checking out is all done via an app or text message. Very impersonal, and a little odd given the otherwise Zen vibe of the place. The lack of air-conditioning was absolutely fine. The rooms are not designed with cross drafts (as would be traditional in no a/c places) but it is high enough to be cool. The humidity levels are nowhere near a Midwest or New England summer. We split our week in Hilo between here and an hotel in town. We enjoyed our stay, but we wouldn't return here. We would return there.