Hilton Beachfront Resort & Spa Hilton Head Island

Great getaway!

I want to say thank you very much. After a long flight, there was a discrepancy with our room. The front desk employees, Nikhil and Jee corrected the issue. Once we checked in and the front desk, employees, Nikhil and Jee were “ Outstanding!” THANK YOU NIKHIL AND JEE. I highly recommend this property. When I originally stayed here in December for the first time, it was a Marriott. Now that it is a Hilton property it is far beyond perfect. The purpose of a vacation is to expect that things are in order once you arrive especially when you came straight from the airport. We were quite pleased. The location is appropriate for families and couples. And it is a plus, that it is right on the beach. Thank you again. Sincerely, Zena

You absolutely CANNOT beat the view!!! Rooms could use updating.

This newly branded Hilton property is a bit of an enigma. So much good, but so much needing improvement. It's too soon to tell in its property redevelopment how far Hilton will restore this grand property. Built as a Hyatt 40 or 50 years ago, the resort was recently converted from a Marriott to a Hilton. We had booked it as a Marriott just a few months ago, using Marriott points, and even with the recent conversion, the reservation was unaffected. In fact, as a Platinum Marriott member, they offered us a free breakfast even though it wasn't really expected. It's almost unfair to review an ocean resort property when only staying one night (we had arrived on the island a day early, and needed a room before our weekly rental down the beach was ready for us). Here are a few thoughts, with good outshining bad. GOOD: Every employee we encountered was friendly and efficient, and really made us glad we were guests - valet (even though I used self-parking which is convenient and only costs $10 / day), bellmen, front desk, bartenders, and dining room staff. What a happy group! The room didn't seem to have been remodeled recently, but the bathroom seemed brand new and very clean and modern. Towels were especially fluffy, and the King bed and pillows were noticibly especially comfortable. The selections at the breakfast buffet were incredibly fresh, delicious and well-presented. One of the best breakfast buffets I have ever encountered for a mid-priced hotel/resort. NEEDS IMPROVEMENT: Common areas, especially out by the pools, needs much more constant attention. Dirty end of day when we arrived; dirty the next morning. The indoor pool was closed. We realize that can happen, but we were told it was a chemical balancing issue rather than a mechanical or structural issue, so I'd say more management attention is needed. I bring this up because the outdoor pools apparently aren't heated, and it was a little early in the season to go plunging in to the Atlantic Ocean. The hotel overall needs a major remodel. It looked to me like Hilton slapped their name on the wall and just kept operating. This property has great potential. Namesake island, prime beachfront location, and all sorts of built in amenities. It'll be interesting to see what this Hilton looks and feels like a couple of years from now.

Room and bath were large sized and enjoyed that and the comfortable mattress and pillows. Also our room location was very quiet. Beach front location is very nice as well. We did not use either the indoor or outdoor pools. Liked the self park feature too. The only complaint was the shower temperature. It was lukewarm. We spoke to the front desk and they said they send an engineer to look at it. After that, it only "warmed up" quicker. The bath towels were large sized and soft. Other then the shower, it was a nice resort.

Given the name and the type of property it needs a little TLC. Not bad but this was once a jewel. Return it to its former glory.

Our stay did not disappoint. The staff were very professional, kind and helpful. The hotel was meticulous. Great all around.

Awesome