Marriott's Grande Ocean

We could not believe all the amenities that were offered. Also, the room was well planned and was very clean and comfortable.

Incredible! The heated pools were a hit for our wintertime getaway! The views were amazing, staff were all friendly, the rooms and common areas were all clean and tidy. Everything was perfect. We will definitely be back.

This vacation is the longest we have been able to stay Grande Ocean - three and a half weeks. We have been here for many an anniversary over the last 27 years. When we first arrived, there was an issue with our reservation. Connor was so kind and helpful. He asked me to leave it with him and the team. He said don’t worry about it. Go to your villa and I will work on it. He found a resolution so that we could just relax and enjoy the lovely villa we were already in. Then we went to rent our tandem bicycle that is our only form of transportation on the island. We were told that there are presently no tandems for rent at Grande Ocean, as they have all been retired. We would have to rent from an outside company and would not be allowed to receive or keep the bike on property. But wait! Brenda came to the rescue the very next day. She found out about our problem and took it upon herself to solve. She worked hard to phone around to other Marriott properties and found us a tandem at Barony Beach. She had it brought over and looked after us in such a kind and professional way. We are sooooooo grateful!!!! Abbie T was so helpful on my artistic endeavor to give my husband two hand-painted wine glasses for our special time. I remember her from last year. She was super friendly and helpful then as well when we crafted some home made soap. During several events on property we have run into Brenda, Lauren and Abbie. They remember our names and go out of their way to make us feel welcome and special. I just wonder when they get time off! I think they might be cloned! I would also like to mention Olivia who cleaned our room. She went above in beyond. Not only was everything spotless and smelled so fresh and clean, she also did lots of little touches to make the room look extra cute. Thanks again to the amazing staff at Grande Ocean. And, yes, we will be back!

The high pressure sales was obnoxious and downright rude. We loved he cat colony that live near the south pool. We hope they are trapped and spayed and neutered though before their numbers explode. The report ignoring this issue is irresponsible

How strange to open this review to discover THIS "prefilled statement: "the pillows are the fluffiest ...I have ever..." As Marriott Vacation Club Members for years, we stay NO OTHER places than a Marriott. Today, 2/17/2024, was our 1st return visit to Hilton Head, and I was stunned to learn that there are NO feather, or no softer pillows than the 12 that are already in our suite! None are feather, and all 12 are dense and somewhat hard. Our very kind Marriott Staff attempted every possible step to help, yet the 13th & 14th pillows sent almost immediately are dense and hard as well. Guess we'll have to revert to that Family Kids' Traveling Custom, and bring our own pillows now????

Location is excellent as it is within walking distance of Coligny and next to the beach. Unit was clean and comfortable. There were issues with the toaster and microwave as neither worked. Fortunately, each was replaced very promptly without any problem. Front Desk personnel is a hit or a miss. Check in was fast and the clerk was polite and informative. However, several days later there was very loud banging from upstairs. I called Front Desk to enquire why there was this loud noise. Was told that there was no work going on and that Security would come round to check. Duly received a call from Front Desk informing me that Security found no noise and that there was no work going on. Really? I promptly went upstairs and photographed the workmen then showed the photo to the man at Front Desk who had insisted there was no work being done. I should not have had to prove to anyone that there were indeed workmen upstairs. To add insult to the incident one of the workmen yelled at me not to take his photo. If the man at Front Desk had believed me and shown respect to me, a guest, I would not have taken the photo. Due to this issue I am not leaving a five star review. I find it very disappointing that a member of the staff did not believe me when I told him there was loud work going on upstairs.

We have come to Hilton Head many times during Christmas and normally stay at Surf Watch but this year stayed here. We really enjoyed our stay! The rooms are newly renovated and so quiet and comfortable. We had an Ocean View room and indeed had a view of the ocean. The property is beautiful and the courtyard lagoon area was decorated for Christmas. We enjoyed the hot tubs, as it was too cool to swim. The beach is a short walk away. We loved the poolside restaurant and really enjoyed it one evening when they had live entertainment. It’s very close to Sea Pines and you’ll get a pass to be able to access it. We all enjoyed our time here and would highly recommend it.

Will not be back. The room was wonderful…beautiful and comfortable. Sadly, the management left much to be desired. Adding a night (in the off season) turned out to be such a hassle. The workers themselves were not the issues, really. It was the policies and rules that made it so difficult for us. They could not make reservations at the front desk nor could they “modify” my reservation. I had to call an offsite booking agency, then go back and forth between them and front desk. Ultimately ended up having to move rooms. Would have left but then would have had to argue with them to get my money back. Great place, but not worth the headache.

This was our second time to stay at this resort. It is such a great place to stay, partially due to their amazing staff!! We were there Christmas week. The resort was festively decorated with Christmas lights, wreaths, etc. We love being able to walk near the ocean and the fact that the resort activities staff plans so many fun activities! Can’t say enough good things!