Cozrum Homes Ly Chinh Thang

Avoid both Traveloka and this particular hotel branch. They have multiple other options in Ho Chi Minh City. This experience was incredibly disappointing and felt like a scam. I reserved a two-day stay through Traveloka, specifically because they advertised early check-in and late check-out options. However, I was denied both requests, even though it was a weekday. I asked for an early check-in at 12:00 pm, which is only two hours ahead of the original check-in time of 2:00 pm. They also refused my request for a late check-out at 1:00 pm. This situation is a reflection of both Traveloka's failure to properly manage their hotel partners and the hotel's misleading advertising. Despite my complaint on the first day of check-in, Traveloka did nothing to address the early check-in issue. This lack of responsiveness demonstrates a lack of respect for their customers. Additionally, the building was not well-maintained. There was significant noise from water and cleaning activities on upper floors, making for an uncomfortable stay. I strongly advise against choosing this place based on their misleading promises of early check-in and late check-out.

1 / 2 Well, where shall I start? Ok, the positives, as it won’t take very long. The air con in our room (202) was excellent. Never let us down and was as expected. Also, the security to the building was good. Passcode doors to enter the property, before your room key to access your room. The bed was comfy and we slept well, although the image of the deluxe mattress in the web photos is somewhat deceiving. Ours was a about a third of the depth of those shown in the web pics. Now for the negatives. Let’s start with the red ant infestation. They came in everyday near the kitchenet sink area. I think the cleaner may have cleaned them up once, but we ended up having to buy a big can of RAID to wipe them out every morning. I left the mess to see if the cleaner would notice the growing pile of ant bodies needing to be cleaned away, but she either didn’t, or didn’t care. I let them pile up. The extent of the ant problem wasn’t really fully realised until we started to pack up to leave (we stayed 19 nights). Upon moving our clothes, we found ants running around inside, and my wife was almost physically sick when she had found that ants had invaded her make-up bag, and decided to make home in her makeup sponge, which was in a plastic case. The food stuff we had bought to bring home also suffered. Some sealed packets had also become infested and rendered the food useless. We also found some in our bed. This was all reported to Cozrum before we vacated. The condition of the room was pretty terrible. We booked on the basis of the photos and reviews on reputable booking sites such as ***********, ******* and Agodo. What you see in those pictures advertising the property is NOT what you will get now. If you had booked 10 years ago, then maybe, but not now. The walls and ceiling were dirty. The walls had paint missing where chairs had been repeatedly scaped against it. Things that had been stuck and removed from walls had left horrible scuff marks. The “white” walls were dirty. Grime (mold?), years of build up of dust/fat and dirt and probably a faulty aircon unit just made the whole place look dirty. The tap handle in the bathroom had been replaced with a big old screw, and the grime around the sink was horrible. Bed linen was old and tired, as were the towels. We asked for an extra pillow for a family member that needed one for a breathing condition. They said “No”. They apparently only had enough pillows for each room. So, what happens if your pillow is unusable? No replacement? We ended up having to buy one. There were also spiders webs in the corners, and the balcony area looked like it had never been cleaned. Our door lock battery failed whilst we were there, as it did for my mother who was staying upstairs. No fun sitting on the stairs in 40 degree heat waiting for the management company to let you back in. We also encountered other guests trying to access the property. One Vietnamese family with a young child, who had already paid, were refused entry c

There was a cockroach infestation and we found and killed 5 cockroaches. We couldn’t stay in the room on this basis and due to the smell of bug spray. We moved hotels that night. Cozrum refunded us for 5 of the 6 nights promptly.