Guest User
January 17, 2024
I found a promotional price for this hotel on various websites and decided to book a room from Agoda. The next day the hotel send me a message, asking me to cancel the booking because of the low price. I contacted Agoda, and they got back to me a day later, saying the hotel agreed to accommodate me. They even spoke to the hotel receptionist and confirmed my booking. I forwarded the confirmation email to the hotel to verify, but instead they send me another pushy message demanding that I cancel the booking. They threatened that they would place an additional surcharge on my booking if I did not. I attached their messages and sent them to Agoda. Once again, Agoda tried to confirm my booking with them, but three days later the hotel has yet to respond. Meanwhile, I've decided not to stay at this hotel. They promised something to Agoda but they keep telling me a different story. I find them untrustworthy, unprofessional and disgraceful.