Guest User
December 24, 2024
I am reposting this review since the hotel asked my friends to convince me to take down my original review. While I don’t agree to completely remove my original review, I do believe it can benefit from some edits. Here’s my third and most up-to-date review of Silverland Sil Hotel in Ho Chi Minh City.
The Good:
1 The location was amazing; you could walk out to a nice bar or explore the city without having to travel extensively.
2 The breakfast food was average (perhaps I am spoiled with good food in HCMC), but the service at the restaurant was amazing. I truly felt looked after and taken care of.
The Bad:
Disclaimer: Apparently, there are two sides to the same hotel—the new and old buildings. I was unlucky and was given a room in the old building, so this review is about my experience there:
1 The walls were very thin; you could hear everything your neighbor was doing—opening the door, using the bathroom—loud and clear. This is a nightmare for any light sleeper, and I recommend avoiding it if you are one.
2 There was a bad smell in the lift and the hotel rooms. They tried to mask this with some cheap diffuser scent, which instead made it worse. The bedsheets looked clean but had a very unpleasant smell. If you are sensitive to smells, don’t stay at this hotel; if you do stay, make sure to ask for a room on the new side of the building.
3 My experience with the hotel staff was not very pleasant. I followed a few friends who had booked this hotel, hoping I could get a room on the spot. The rate the hotel offered me was significantly higher than what I could see on booking platforms. When I asked the staff about the discrepancy, they explained that there was no such room available in the hotel and tried to upsell me a room with at least a 30% markup. After I booked through the app, they made me wait, saying they didn’t see the booking on their end; my booking and payment proof were not sufficient. Then it was time for the passport scan; they took my passport and flipped through every page taking photos. This is when I got frustrated and asked what was going on. They said they needed to verify my visa. Maybe this is common practice; I don’t know, I was upset and I’m sharing this for transparency.
I hope this helps you make a decision about whether to stay at this hotel.