Bramslevgaard

Super god service

My family and I have stayed at Bramslevgaard on several occasions. Our fist visit in 2019 was a great experience when we visited the hotel and restaurant, but unfortunately things have really gone down hill since. We have a huge amount of experience staying at various levels of hotel both in Denmark where we live and throughout the world. I always say if a hotel can impress more than once they are doing a great job, unfortunately this definitely hasn’t been the case at Bramslevgaard Hotel, which is a really shame as it has so much potential. (Hopefully the next owners will bring out the hotels potential.) Bramslev Bakker is a stunning location and if you enjoy walks in unspoilt natural surroundings this is a great spot. The hotel offer various types of accommodation from a standard hotel on suite bedroom to small apartments with very basic self catering facilities. (One pot, one pan two hobs and a few plants and glasses etc. Not much but just the very basics if you want to camp a little!) As for tour stay: Breakfast could have been okay but unfortunately the buffet was empty half the time so if you wanted bacon and scrambled egg you where unable to eat it together. You could have a sausage and then come back and if you were lucky get scrambled egg s without any bacon of sausage. The hotel appears to be very under staffed to offer a reasonable service to the number of guests staying at the hotel and only on our last day did house keeping make our beds and refresh our towels. Not only this but the room was horribly dirty with mildew and mold in the sower and growing on the shower curtains, definitely not what you expect when paying over 1000 DKK per night. The hotel restaurant has the facilities to offer great food and we ate at the hotel restaurant on 2 of the 3 nights. The first night was “Good” for a gourmet style restaurant however our second visit to the restaurant was “TERRIBLE” in fact I would rather have had McDonalds and I would like to point out that I hate fast food. The menu consisted of a prawn salad but perhaps the worst prawn salad I have ever had consisting of iceberg lettuce 3 slices of cucumber and some dill and creme fresh dressing and about 8 small prawns. The main course chicken was almost too salty to eat and very dry. On top of this the waitress forgot to serve a bottle of wine I had ordered for the main course and by then I had given up and decided to cancel the rest of the dinner. A really bad experience from what should have been great. It was very clear that the same chef that had cooked for us on the first night was not the chef working on the last night of our stay and this was confirmed by the waitress. In fact the receptionist even mentioned that the hotel was heavily understaffed during our stay. This just leaves me with to points. 1. If you are very understaffed why book to full capacity? 2. Why not mention this to guests when they make the reservation if they new this was the case? This would have let us d